IT Helpdesk Support Specialist

Career Opportunities with New World Van Lines A great place to work. Careers At New World Van Lines Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and providing user support. A large part of this role is navigating user issues and troubleshooting solutions to resolve tickets. Roles and Responsibilities Being the first point of contact for all incoming IT Helpdesk tickets Being the first to answer the IT Helpdesk phone for incoming support calls Being personable, friendly, and approachable for all IT issues Working with other IT personnel to solve issues Troubleshooting PC, Printer, Scanner, and IT issues Helping to maintain a detailed and up-to-date hardware/software asset inventory Helping to maintain a clean server room and IT inventory room Help with new hardware and software installs User support and training Helping to perform preventive maintenance on all desktops and PCs Minor Windows/Linux server tasks in line with abilities Windows 11 application support Office 365 support and training VPN account setup and support AntiVirus management and support Participate in IT department projects and initiatives Other duties as assigned Minimum Qualifications Associate's or Bachelor's degree in a related field or relevant certifications (CCNA, MCSA, etc.) a plus Previous experience working with computers and IT technologies a plus Physical Requirements Work at a computer for extended periods of time Move about the office to access office machinery, cabinets, etc. Operate a computer and other office machinery Communicates frequently over the phone (headsets provided) Occasionally climb ladders to access computer machinery Kneel or crouch under desks to access computer machinery Regularly moves IT equipment weighing up to 50lbs #J-18808-Ljbffr