On Call Banquet Server

Job Description

Job Description

Do you love making other people happy? Have you always wanted a fulfilling career in the exciting world of hotels? Then the Hilton Columbus/Polaris hotel is the perfect fit for you! We are currently searching for the ideal candidate for our On Call Banquet Server position. This position would require a friendly, guest service professional who loves to serve others and has a passion for people. We are looking forward to reviewing your application!

The Hilton Columbus/Polaris is currently seeking a friendly and professional On Call Banquet Server for our 254 room full service AAA Four Diamond hotel located in the vibrant Polaris community. Our ideal candidate would posses an upbeat and out going personality with a passion for people and a willingness to serve others in accordance with Hilton standards. Our Founder, Conrad Hilton, was adamant on spreading the light and warmth of hospitality and we live and breath his vision every day.

As an associate of the Hilton Columbus/Polaris, you will also be an associate of Crescent Hotels & Resorts, one of the nation's largest and fastest growing hospitality management companies. As an On Call associate you would still receive several benefits that Crescent offers, including free parking, a complimentary hot meal during your shift and discounted room rates at other Crescent managed hotels! 

Upon offer of employment candidates must be willing to submit to social security verification, criminal background check, and urinalysis drug screening. MVR checks may also be conducted if the position requires the associate to operate a company vehicle.
The company does not offer relocation for this position.

EOE/Minorities/Women/Veterans/Disabled

JOB OVERVIEW: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Crescent high standards of quality.

ESSENTIAL JOB FUNCTIONS:

1. Set up banquet room as instructed by Supervisor to include linen, silverware and glassware.

2. Attend roll call meetings after events to learn function particulars, including guest and hotel expectations.

3. Greet guests and respond to requests in a friendly and courteous manner.

4. Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.

5. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.

6. Replenish beverages as necessary, and check with guests for overall satisfaction.

7. Once a banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.

8. Comply with attendance rules and be available to work on a regular basis.

9. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette. Knowledge of the appropriate table settings and silverware. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items.

Ability to transport up to 40 lbs. through a crowded room on a continuous basis throughout the shift. Ability to operate beverage equipment, e.g., coffee maker. 

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.