Customer Service Representative

Job Description

Job Description

AMVAC has a new opportunity for a Customer Service Representative (CSR) based at their Axis, Alabama location. AMVAC’s CSR provides support to AMVAC’s customers both internal and external and is a key focal point between Commercial Sales, Production and US Customers. This position requires significant individual initiative to respond to customers with a sense of urgency. The successful candidate will be able to manage multiple tasks simultaneously and exhibit exceptional follow through.

AMVAC®, an American Vanguard company, successfully serves the results‐driven global markets through development, manufacturing and marketing of products for agricultural and commercial use.

JOB DUTIES & RESPONSIBILITIES

• Tracks over $30M inventory transactions monthly & manages 350+ orders per month
• Validates product registrations and verifies pricing
• Interfaces daily with customers via telephone inquiries; email and on AMVAC’s #800 line
• Enters all customer orders received via telephone or email into the ERP ( QAD ) software & Transportation Management System ( Navisphere )
• Responds with a sense of urgency to all requests for information from both internal and external customers
• Coordinates designated distribution requirements as directed and seeks to minimize distribution delays and costs whenever possible
• Tracks areas of accountability to facilitate response to management requests for timely status reports and summary information

SKILLS & QUALIFICATIONS

• 3+ years of experience in Customer Service
• Accountable success working in a call-center environment
• Teamwork mind-set ready to provide Top-Tier Customer Support consistently
• Excellent computer skills (Word, Excel, ERP, Navisphere a plus)
• Prior knowledge of Bills of Lading (BOL) & Shipping documentation processing
• Ability to interpret logistical models and interface with warehouses
• Must possess a friendly, professional attitude with all customers and contribute to the overall efficiency of the customer service department team
• Demonstrated exceptional follow through on assigned tasks
• Attention to detail
• Bi-lingual (English / Spanish) a plus
• Must be able to pass post-offer background check and physical
• This position is on-site, Monday-Friday, days

EDUCATION REQUIREMENTS:

• Bachelor’s degree preferred
• High School Diploma or equivalent required

AMVAC OFFERS:

• Health insurance including Medical (PPO); Dental & Vision
• Life and AD&D insurance
• 401(k) Retirement Savings Plan with employer matching
• Employee Stock Purchasing Plan with employee discount
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Vacation, Sick & Holiday Pay

AMVAC is an equal opportunity affirmative action employer and values diversity in our company. We do not discriminate on the basis of race, color, religion, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. AMVAC is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre- employment background checks and substance abuse testing.