NICE CXone Cognigy Agentic AI Developer

Full-time

Northern Base

Hiring Alert | NICE CXone Cognigy Agentic AI Developer

Location: Remote (USA)

Employment Type: Full-Time
Experience Required: 6 8 Years
Visa Type: USC / GC Only

Must-Have Skills:
Cognigy.AI Platform Development
NICE CXone / NICE Mpower Agentic AI Solutions
Conversational AI, Virtual Agents & Chatbot Development
NLP, NLU, Intent & Entity Design
Dialogue Management & Conversational Design
Voice Bot & Digital Customer Experience Solutions
JavaScript, Node.js & Python Development
REST APIs, Webhooks, JSON & XML Integrations
GenAI / LLM Platforms (Azure OpenAI, OpenAI GPT, Vertex AI)
AI-Powered Customer Service & Contact Center Solutions
Git, DevOps & CI/CD Tools

Preferred Experience:
Experience designing and developing Cognigy.AI conversational solutions
Experience building AI-powered virtual agents for voice and digital channels
Experience integrating Cognigy.AI with NICE CXone, Salesforce Agent Voice, ServiceNow, CRM, and enterprise platforms
Experience configuring Agent Assist, Knowledge AI, Virtual Agents, and AI-driven customer journeys
Experience developing API/middleware components and supporting testing, tuning, deployment, and production support
Experience with enterprise contact center workflows and customer experience platforms

Education:
Bachelor's Degree in Computer Science or related field preferred.

Apply

Vacancy posted 1 day ago

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