Medical Assistant MA

Job Description

Job Description

About Serotonin Centers:

Serotonin Centers is the nation’s premier anti-aging and wellness destination. Our Medical Assistants (MAs) are integral to delivering safe, seamless, and outcome-driven clinical experiences. You support clients and practitioners across hormone optimization, medical weight loss, recovery services, body sculpting, and aesthetics.

Role Overview: The Medical Assistant (MA) supports clinical operations end-to-end: preparing clients and rooms, capturing vitals and histories, assisting with procedures, documenting services, and educating clients on pre- and post-care. This is a Part-Time Position weekly hours: 20.

You will own clinical readiness, documentation accuracy, and client safety while collaborating with Nurse Practitioners, Aestheticians, Manager, and the Medical Director to drive exceptional member outcomes and retention.

Key Responsibilities:

1) Clinical Intake & Readiness Perform client intake: verify identity, review medical history, allergies, medications, and consent; capture vitals (BP, HR, SpO2, temperature, height, weight) and reason for visit. Prepare rooms, instruments, and supplies based on the service (BHRT pellets, GLP-1 injections, IV/IM therapy, aesthetics). Ensure all equipment is clean, calibrated, and in working order prior to client arrival. SMART Goal: 100% of booked clinical sessions start on time with room readiness confirmed; intake completed and vitals recorded for 100% of clients.

2) Procedure Assistance & Specimen Handling Assist practitioners with BHRT pellet insertion setup, GLP-1 medication preparation, IV/IM therapy, blood draws, and aesthetic procedures under supervision. Perform phlebotomy where permitted; label, store, and ship labs per protocol; follow sharps, biohazard, and chain-of- custody standards. SMART Goal: 0 procedural safety incidents; 100% blood draw labeling accuracy; 100% adherence to biohazard and sharps protocols.

3) Medication Support & Refills Under licensed supervision, support medication administration, prior authorizations, and refill requests. Educate clients on timing, dosage, interactions, and post-care instructions; document medication teaching and client understanding. SMART Goal: 100% medication education documented; 0 deviations from supervision/authorization policies.

4) Documentation & EMR Accuracy Maintain complete, audit-ready records in Zenoti (EMR) for all clinical encounters: vitals, services rendered, lot numbers, consent forms, photos, pre-/post-instructions, and follow-up tasks. Use standardized templates and codes for consistency. SMART Goal: 100% encounters documented within 4 hours; 0 charting compliance violations; quarterly audit accuracy ≥98%.

5) Client Education & Communication Deliver clear, empathetic education on procedures, medications, supplements, and recovery. Conduct postprocedure follow-ups via app/phone; escalate concerns. Reinforce health coach plans and promote adherence to programs in the Serotonin Coach app. SMART Goal: Respond to ≥95% client messages within 24 hours; post-procedure follow-up documented for 100% of applicable services.

6) Inventory, Equipment & Facility Standards Monitor inventory (medications, Consumables, disposables); perform cycle counts; place orders or prepare orders for GM to prevent stockouts. Maintain equipment logs and preventive maintenance; uphold infection control and room turnover standards to keep the center clean, safe, and welcoming. SMART Goal: 0 stockouts; monthly equipment logs 100% complete; room turnover within 10 minutes for 90% of sessions.

7) Cross-Functional Collaboration & Events Partner with Health Coaches, NPs, Aestheticians, and the GM to deliver integrated care plans. Support local events and outreach (open houses, talks, grassroots activations) by providing clinical readiness, education, and booking follow-up consultations. SMART Goal: ≥4 events/month; ≥15 qualified leads/event; ≥50% of event leads booked within 3 days.

8) Sales & Service Knowledge Complete all product/service training (Hormone Optimization, Medical Weight Loss, Optimized Health, Aesthetics, IV, HBOT, Red Light). Demonstrate consultative communication—ask to understand, avoid data dumps —and reinforce membership value. SMART Goal: ≥90% on quarterly knowledge checks; center NPS ≥90.

9) Safety & Compliance Adhere to HIPAA, OSHA, and biohazard standards; follow sharps disposal, infection control, and emergency

10) Team Operations & Continuous Improvement

Attend daily huddles; review Trackers. Support GM with accurate, timely reporting; capture client feedback and implement improvements; complete Compliance training in SeroConnect (internal LMS) and all role-based meetings. SMART Goal: ≥95% attendance at huddles/meetings; review daily tracker updates. Core KPIs & Targets Clinical Start-Time Accuracy: ≥95% sessions start on time Documentation Accuracy (Quarterly Audit): ≥98% Bloodwork Labeling Accuracy: 100% Post-Procedure Follow-up Completion: 100% applicable services Center NPS: ≥90 Event Support: ≥4 events/month; ≥15 qualified leads/event; ≥50% booked within 3 days Qualifications Certified/Registered Medical Assistant (CMA/RMA) preferred; phlebotomy certification a plus. 2+ years clinical experience in wellness, anti-aging, aesthetics, or ambulatory settings.

Proficiency with Zenoti; comfort with the Serotonin Coach app (Trainerize) and InBody. Meticulous documentation, organization, and follow-through; calm under pressure. Empathetic communicator with strong client education skills and consultative mindset. Tech Stack & Tools Zenoti — POS, scheduling, documentation, billing. GHL — CRM. Serotonin Coach app — program delivery, messaging, habit tracking. InBody — body composition analysis and progress tracking. Center trackers and whiteboard — daily goals, MTD Goal vs. Actual. Email/Teams — internal communication and meetings. Safety & Compliance Strict HIPAA adherence and secure handling of PHI. Sharps, biohazard, infection control, and emergency protocols maintained at all times.

Join a supportive, high-performance team with clear goals, modern tools, and continuous learning. Make a measurable impact on client health and well-being while advancing your clinical skills and career. Apply Today!

Join a high-performance team where your expertise in aesthetics helps clients achieve confidence and vitality. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.

Company Description

Join a high-performance team where your expertise in aesthetics helps clients achieve confidence and vitality. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.