Customer Service Representative (hybrid)
Kennedy Services
Job DescriptionJob DescriptionDESCRIPTION: Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full time position, Monday through Friday, with possible overtime available. The essential position is onsite in Hunt Valley and will transition to REMOTE after completing a brief on-site training. RESPONSIBILITIES:Receive and process inbound phone callsHandle customer inquiries and complaints over the phoneProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesREQUIREMENTS:Previous experience in call centers, customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills
Vacancy posted 5 days ago
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