Medical Interpreter

Now Hiring: Medical Interpreter I - Spanish or DineBuild your Career. Make a Difference. Presbyterian is hiring a skilled Medical Interpreter. Under general supervision, interprets over the phone or video from a call center setting or home, and in person for PHS staff, providers, and for limited English proficient patients and their families requiring language assistance. Interpreters follow policies & procedures including the ethical codes that protect the confidentiality of information. Accurately interprets both the content and the spirit of the communication without adding, omitting, editing, or changing the information.Type of Opportunity: Full timeJob Exempt: NoJob is based: Presbyterian HospitalWork Shift: Days (United States of America)Responsibilities:Interacts effectively with peers, medical staff, patients and their family members, community groups, and other healthcare consumers in a manner that positively promotes patient centered care values.Serves as a cultural and linguistic resource with the goal of promoting patient safety, patient satisfaction, and positive treatment outcomes; work appropriately within interpreter roles (e.g., communication conduit, clarifier, cultural broker, and/or patient advocate).Ensures effective communication takes place by faithfully interpreting both the content and the spirit of the information, in the intended tone and manner, accurately, without adding or omitting information, promoting transparent communication, and seeking clarification, as needed.Communicates and distribute program information in targeted languages to Limited English Proficient (LEP) persons, maintain daily logs, complete timely electronic interpreter encounter documentation, support and track primary patient language trends and interpreter needs.Reports risk and patient safety concerns to team leaders and manager in a timely manner.Supports the Language Access office operations by answering phone linguistic requests, coordinating appropriate interpreter assignments, calling agencies, providers, and clinic requestors to confirm interpreter assignments and/or scheduling requests, and document interpreter encounters in the Electronic Medical Record system.Practices interpretations in a manner complying with the Medical Interpreter Code of Ethics.Works under pressure and remains calm and polite in difficult provider/patient situations.Excellent phone etiquette, and timeliness in routinely responding to interpretation requests within the department expectations as established by management.Qualifications:High School Diploma or GED required, Associate or bachelors degree preferred.1 year of healthcare interpretation experience required. Passing of the Interpreter Skills test can be substituted in lieu of the 1 year experience requirement.Fluency in oral and written English and Spanish or Dine language required.CCC (Cross Cultural Comm) or BTG (Bridging The Gap) 40 hours medical interpreter training required.Pass PHS designated bilingual fluency assessment with a minimum of 80% in each of the assessed categories.Obtain national certification within first year of employment through the National Board of Certification for Medical Interpreters (NBCMI) or the Certification Commission for Healthcare Interpreters (CCHI).Valid NM Drivers licenseOperational knowledge of medical interpreter standards of practice and code of ethicsAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.