Customer Service Manager

A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross-functional environment. This position will oversee a team of Customer Service Representatives while partnering closely with Sales, Operations, Purchasing, and senior leadership.
Key Responsibilities

• Lead and develop the Customer Service team, providing coaching, performance management, training, and escalation support to ensure a high level of customer satisfaction.
  
• Serve as a primary customer contact, managing account activity including quotations, purchase orders, contracts, issue resolution, customer meetings, and ongoing relationship management.
  
• Monitor and report key performance indicators related to delivery, sales, service levels, and account performance while communicating critical issues and trends to senior leadership.
  
• Partner with Sales, Purchasing, Operations, and other internal teams to improve order flow, forecasting, customer programs, AOG support, and opportunities for revenue growth within existing accounts.
  

Qualifications

• Bachelor's degree with 5+ years of customer service and management experience , preferably within aerospace, manufacturing, aviation, or another complex B2B environment.
  
• Proven leadership capabilities with strong decision-making, problem-solving, organizational, and team management skills.
  
• Strong written and verbal communication skills with the ability to effectively interact with customers, internal stakeholders, and executive leadership.
  
• Proficiency with ERP/MRP systems, Microsoft Excel, and Microsoft Word , with the ability to analyze performance data and prepare customer or management presentations.
  

Location - Peachtree City, GA - Onsite M-F regular hours
Salary $80K - $99,500 (depending on experience)
Benefits Comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and additional employee benefits.
APPLY NOW!!

"Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to


The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements."

Pay Details: $80,000.00 to $99,500.00 per year

Search managed by: Deanna Murphy


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.