Operations Clerk-I

City Launcher

Location: New York, NY

Contract Duration: 6-month contract

Pay Rate: $25-$28/hr. on W2.

Role

Join us in leading the market operations for Meal Manager, the fastest-growing way for companies to feed their teams in the office. Our vision is to make a great team lunch something employees actually look forward to. We take the work out of group meals: companies set the budget, restaurants, and schedule; employees pick exactly what they want from top local and national spots; and meals arrive together, on time, and individually labeled. By partnering with vetted restaurants and automating the entire experience, we're redefining workplace meals. As one of the clients for Business's fastest-growing products, this role offers the chance to shape how the world's teams eat together every day.

Responsibilities

Be a customer launch specialist: Launch new customers on the product, resolve pain points, and ensure a great onsite experience

Be a client representative: manage quality and performance for clients

Have strong communication: field feedback from clients, identify issues, and clearly communicate them to the relevant contact

About You

Based in SF/Peninsula, and willing to travel within their respective cities daily to a different location

Humble Hustler - No job is beneath you or too small. You believe the best way to learn about how to optimize a process is to first hack it together yourself

Ability to manage ambiguity and work independently in a fast-paced environment and being comfortable with executing with limited guidance

Coachable on Technology and Data - Ability to use communication and collaboration tools like Slack, Zoom, Google Sheets, in addition to internal systems at client

Expert in the Meal Manager platform - Ability to learn, communicate, and troubleshoot basic issues clients have with the platform (how to set up their account, place orders, set up backup carts etc.).

Ability to operate at the lowest level of detail with excellent accuracy and productivity

Excellent Communication and Time-Management Skills - Ability to effectively articulate issues, understand problems, and implement solutions while managing multiple projects

Passionate about people management and building relationships that have a strong foundation on empathy and emotional intelligence

Prior experience in Operations Management, Support, Customer Interviews, and Sales, preferably in the hospitality industry