Payroll Solutions Specialist

Position Summary The Payroll Solutions Specialist is the internal expert for payroll compliance, tax, and operational questions, serving as the primary escalation point for payroll-related issues, with the third-party processor (per vendor SLA) and internal teams as the escalation path beyond this role. Reporting into Customer Operations, this role blends payroll expertise, customer consultation, onboarding support, and internal enablement. As the first dedicated payroll hire, the scope is intentionally broad; it will narrow and deepen as the team grows. The ideal candidate can confidently advise on payroll regulations, guide customers through implementation decisions, and help internal teams support payroll at scale. Key Responsibilities Payroll Compliance & Subject Matter Expertise Serve as the primary escalation point for payroll compliance, tax, regulatory, and setup-related questions. Guide customers on payroll configuration decisions to ensure compliance with federal, state, and local requirements. Research and interpret payroll regulations, tax rules, and wage and hour laws. Identify and elevate compliance risks to Product and leadership. Act as the internal payroll subject matter expert across DaySmart. Support prospective payroll customers by answering product and compliance questions. Provide consultative guidance on payroll setup and best practices. Partner with Sales and Customer Success to support payroll-related conversations throughout the customer journey. Help customers evaluate payroll solutions and move confidently toward adoption. Support onboarding and implementation in partnership with the embedded payroll processor and internal teams. Serve as the liaison between customers, DaySmart, and the third‑party payroll processor that powers the embedded offering - coordinating within a partner stack rather than running payroll in-house. Troubleshoot and resolve escalated payroll issues. Monitor onboarding progress and help improve implementation workflows and customer experience. Product & Operational Support Partner with Product, Support, and Operations teams to improve payroll workflows and support processes. Provide structured customer feedback to inform product improvements. Help refine payroll support models as the product scales. Identify gaps in payroll documentation, FAQs and escalation guides. Support expansion of payroll capabilities across the DaySmart portfolio. Qualifications Required 3+ years of payroll administration, payroll operations, or payroll compliance experience. Strong understanding of payroll taxes, wage and hour laws, and multi‑state payroll regulations - including the areas that most often drive escalations: local taxes, state reciprocity, and worker classification (contractor vs. employee). Experience supporting integrated payroll systems or payroll‑related customer issues. Ability to explain complex payroll concepts clearly to both technical and non‑technical audiences. Strong analytical and problem‑solving skills. Excellent communication and organizational skills. Preferred CPP or FPC certification (or equivalent payroll credential) - strongly preferred. Experience with payroll service providers or payroll SaaS platforms. SaaS support, implementation, or customer success experience. Familiarity with HRIS, timekeeping, or workforce management systems. Experience building internal documentation or training materials. Familiarity with pet care, SMB services businesses, or vertical SaaS - including payroll considerations for groomers and independent operators. The salary for this role is $80,000-90,000 per year. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. What We Offer Competitive salary and benefits including medical, dental, vision, HSA, FSA, and more! 401k plan with company match on your contributions. Open PTO and a generous paid holiday schedule. Supportive work environment with the flexibility to work where/how you want – in‑office, remote, or hybrid. Opportunities to ensure you are always learning and growing. How You Will Work This will be a US‑based position. We offer flexible work arrangements including fully remote, in person or hybrid opportunities. For those looking to work in person, we have physical offices in the following cities: Wayne, PA Austin, TX Many DaySmart employees primarily work from home, and our teams are structured to operate efficiently in a distributed environment. While we don’t always share a physical office, we work together closely through remote collaboration practices. We maintain a highly collaborative culture and expect all employees to actively participate in meetings, discussions, and team interactions. This includes joining scheduled video calls with cameras on, contributing to conversations, and being fully present. We believe that strong communication and visual connection are essential to maintaining alignment, accountability, and trust across our teams. At DaySmart, working remotely comes with the responsibility to show up, engage, and collaborate with intention. DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status. #J-18808-Ljbffr