Operations Supervisor (WRHS)

Job Description

Job Description

About the position:

We are searching for our Operations Supervisor, reporting to the Operations Manager. The Operations Supervisor is responsible for overseeing daily warehouse and crossdock operations to ensure safe, efficient, and accurate movement of freight within a fast-paced 3PL environment. This role supervises warehouse associates, coordinates inbound and outbound activities, and supports operational KPI while maintaining customer service standards. The individual must be an outgoing, energetic, and data driven individual who is constantly seeking to improve themselves, the operation, and their team.

Shift Details:

Full Time Monday to Friday

Shift Start at 7:00AM to 3:30PM with weekend as required based company's needs.

Responsibilities:

• Leading the second shift consisting of 15-20 front line associates who support a cross-dock operation and pick / pack orders for our diverse array of customers.
• Directly support Retail Consolidation business, driving on-time deliveries to world-class retailers like Walmart, Target, etc. The successful candidate will coordinate with other shift leaders to ensure smooth flow of freight in and out of the building, the freight operations team, customer service, and drivers.
• Ensure timely processing of inbound and outbound shipments while meeting customer and carrier requirements.
• Monitor dock flow and labor allocation to maximize productivity and minimize delays.
• Monitor attendance, performance, and compliance with company policies.
• Assist with training and onboarding of new employees.
• Promote and enforce a strong safety culture throughout the facility.
• Conduct safety observations, incident investigations, and corrective action follow-up.
• Maintain housekeeping and organization standards across warehouse operations.
• Identify operational issues and implement process improvements, aligning focus with Fusion’s vision and priorities.
• Support continuous improvement initiatives to increase efficiency and reduce costs.
• Utilize WMS, TMS, RF scanners, and operational reporting tools.
• Ensure accurate shipment documentation and inventory control processes.
• Communicate effectively with customer service, transportation, and leadership teams regarding shipment status and operational challenges.

Requirements

• Minimum of 3 years of relevant experience in cross-dock, logistics, transportation operations is required.
• Comfort with technology, to include MS Excel, Outlook, and Teams
• Strong communication skills
• Willingness to work overtime shifts, when required.
• Experienced with multiple WMS and RF technology.
• Bachelor's degree preferred.
• Spanish Language Proficiency preferred.

What We Offer

• Medical, Dental and Vision Insurance
• Paid holidays
• Paid time off (PTO)
• 401(k)
• Career growth opportunities

About Fusion Transport | Delivering Next-Generation Logistics Solutions

Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion’s evolution! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.