Senior Operations Manager

Wayfair Fulfillment Team Leader

We deliver a best-in-class customer experience in the furniture and home space because of people like you—driven, collaborative, and adaptable in a fast-paced environment. To maintain our exceptional delivery standards, the Wayfair Fulfillment team plays a critical role in driving customer satisfaction and repeat business. We are building a premier, asset-based fulfillment network that speeds up deliveries, adds high-value services, and minimizes damage. We are looking for talented leaders to join our growing team—your professional home awaits you at Wayfair!

What You'll Do:

• Leadership & Culture: Build and lead a high-performing team of Operations Managers and Supervisors, fostering a strong culture of safety, employee engagement, and collaboration.
• Operational Excellence: Oversee daily fulfillment center operations, monitoring end-to-end metrics to exceed business plans for safety, quality, throughput, and customer experience.
• Continuous Improvement: Drive quality, process change, and Lean initiatives to streamline operations and deliver year-over-year performance improvements.
• Cross-Functional Partnership: Collaborate with network management, transportation, S&OP, engineering, and inventory planning to coordinate complex, large-scale projects.
• Strategy & Innovation: Support operational strategy to hit revenue and profitability goals, contributing to the development of new tools, technologies, and workflows.
• Communication: Regularly communicate performance trends, strategic insights, and operational improvements to senior leadership and the broader organization.

What You'll Need:

• Experience: 5+ years in e-commerce, supply chain, operations, or logistics leadership.
• Process Expertise: Proven background in workflow optimization, throughput analysis, and defect reduction (Lean or Six Sigma experience is highly valued).
• People Leadership: Track record as a people-centric leader who can motivate teams, delegate effectively, and drive results in a rapid-growth environment.
• Analytical Skill: Strong data-driven mindset with the ability to interpret complex metrics and implement actionable solutions.
• Project Management: Entrepreneurial self-starter capable of managing multiple competing priorities with high organization and attention to detail.
• Collaboration: Exceptional communication skills with the ability to influence senior stakeholders and align cross-functional teams.

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.