Desktop Support Analyst

$80k

Yochana

Pleasant Hill, IA

Desktop Support Analyst

Location: Pleasant Hill, Iowa Onsite

Salary: $80,000/Annum

Tech M/ Fidelity & Guaranty Life Insurance Company

Job Summary

The Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment. In addition, this role will respond to and solve customer support incidents using appropriate ITSM tools.

Primary Duties & Responsibilities

Conduct desktop and laptop imaging and software deployment
Assist in ensuring all F&G end user systems are compliant with required security standards
Support IT infrastructure project tasks and continue ongoing support as assigned

Other Duties as Assigned

Provide hardware, software, and application support for Windows and Mac devices
Respond to and solve customer support incidents using appropriate ITSM tools
Follow Standard Operating Procedures for desktop virtualization environments
Follow F&G desktop related testing strategies and document results
Diagnose and troubleshoot problems with the virtualization desktop environment
Review, test, and deploy various software and application related updates through various deployment mechanisms and systems

Experience & Education Requirements

Associate’s degree (preferred emphasis in Computer Science or MIS) or equivalent experience
In-depth understanding and working knowledge of desktop operating systems
Understanding of desktop virtualization concepts and strategies
0-3 years of experience working within an IT organization in the financial services industry

Preferred Requirements

Understanding of VMware virtualization with a focus on VDI
Understanding of application virtualization and application streaming concepts and strategies
Experience delivering VDI to various types of endpoint devices
Experience integrating and supporting Microsoft Windows in a VDI environment
Solid technical background in desktop support on a Microsoft Windows network
Solid knowledge of laptop, desktop, and peripheral hardware
Solid knowledge of various incident ticketing systems

Skills & Abilities

Strong customer service skills
Organizational, communication, and time management skills
Interpersonal and presentation skills for interacting with team members and business units
Analytical, problem solving, and decision-making skills

Apply

Vacancy posted 10 hours ago

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