Happy Camper Wrigley - Assistant General Manager

Assistant General ManagerThe Assistant General Manager will assist the General Manager to oversee and manage the daily operations of the restaurant, as well as, take on additional duties as assigned. This role has varying hours required ranging between 9:00am -4:00am (Monday - Sunday). Additional hours as needed.Our ideal candidate is someone who has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.We highly value creating a company that represents diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military service.Responsibilities:Assists in hiring and training staffEnsure guest satisfaction, resolve conflicts and complaints as they ariseContribute to the positive company culture and continue to cultivate regularsCommunicate with HR and accounting regarding invoicing and payrollDouble check all orders that come inKnowledge of the food menu and table numbersCollect payments whether in cash or creditIssue refunds, and price adjustmentsProficiency in Toast POS and OpenTableStrong communication and time management skillsCustomer satisfaction-orientedManage menus in house and through delivery (i.e., Doordash, UberEats and Grubhub) Customer satisfaction-orientedManages and oversees HotSchedules scheduling, adjusts on the fly when neededHandles disciplining and terminating employees in accordance with restaurant policyPerforms daily health inspections and oversees food handlingFrequent quality control checks on foodEnsure compliance in accordance with capacity and liquor regulationsManages liquor, beer and wine inventory and works with BOH for purchases of food and suppliesManages swag inventory and communicates order needs with brand managerConducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.Schedules routine maintenance and service on equipment, calls in repairs as needed.Takes ownership on tasks and sees them through from start to finish.Physical Functions:Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial. Regular use of the telephone for communication is essential.Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed.High levels of noise from music, customer and employee traffic. Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.Required Skills/Abilities:Strong supervisory and leadership skillsExcellent interpersonal skills with a focus on customer serviceExcellent time management and organizational skillsDecision making and problem-solving skills; able to identify and analyze problems and offer solutions.Responds well to feedback and constructive criticismAble to professionally communicate information to others and actively listensAbility to provide top notch customer service in a fast-paced environmentAble to stand for extended periods of timeAble to safely lift and easily maneuver trays of food when necessaryWilling to follow instructions and ask questions for clarification if neededCertifications:ServSafe Manager Certification requiredBasset Certification requiredAllergen certification requiredSchedule:Day shift and Night shiftsMonday to SundayNights and WeekendsHolidaysCompensation Details:Compensation: $75,000 to $85,000 Annual SalaryEligible for Bonus based on Performance and Sales MetricsBenefits:Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining DiscountsEmployment Requirements Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.Additional pre-employment requirements may apply based on the position.Happy Camper is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.Must be eligible to legally work in the United States.