Assistant General Manager

Description

Ready to take the next step in your hospitality leadership career? Hotel Felix is seeking a motivated, hands-on Assistant General Manager (AGM) to help lead daily operations at our boutique hotel in downtown Chicago.

Reporting directly to the General Manager, the AGM oversees Front Office, Café/Bar, Housekeeping, and Engineering operations, ensuring seamless coordination, operational efficiency, and exceptional guest experiences. This role is ideal for a proactive leader who thrives in a fast-paced environment, develops high-performing teams, and brings fresh ideas to continuously improve hotel operations.

If you're passionate about hospitality, team development, and making a meaningful impact, we'd love to hear from you!

Responsibilities

$48

Qualifications

• 3+ years of hotel operations or management experience, preferably in a boutique or full-service hotel.
• Strong working knowledge of Front Office, Housekeeping, and Engineering operations.
• Experience overseeing or supporting hotel café/bar or food and beverage operations.
• Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Strong guest service recovery, problem-solving, and conflict-resolution skills.
• Excellent communication, organizational, and multitasking abilities with a collaborative, hands-on approach.
• Experience interpreting operational reports, occupancy trends, labor metrics, and financial performance.
• Proficiency with hotel property management and operating systems.
• Flexible availability to support hotel operations, including weekends and holidays as needed.