Field Service Technician

Field Service TechAustinAbout UsInfinitum has raised the bar for a new generation of motor that is better for the planet and people. The company's patented air core motors offer superior performance in half the weight and size, at a fraction of the carbon footprint of traditional motors, making them pound for pound the most efficient in the world. Infinitum motors open up sustainable design possibilities for the machines we rely on to be smaller, lighter and quieter, improving our quality of life while also saving energy and reducing waste. Based in Austin, Texas, Infinitum is led by a team of industry experts and pioneers. To learn more, visit goinfinitum.com.Position: RMA/Field Service Technician Location: Austin, TX (on-site/Hybrid)Job Overview:We are seeking a skilled Field Service Technician to join our team and provide exceptional technical support to our customers. In this role, you will be responsible for performing installation, commissioning, troubleshooting, and repair of Infinitum's Integrated Motor & VFD products at customer sites. You will also be responsible for documenting your work, providing technical feedback to internal teams, and developing relationships with customers to ensure their satisfaction.Key Responsibilities:Install and commission Infinitum's integrated motor and VFD products at customer sitesConduct on-site troubleshooting and testing of Infinitum's integrated motor and VFDConduct on-site repairs to minimize customer downtimeProvide technical feedback to internal teams, including sales, product management, operations, and engineeringDevelop strong relationships with customers to ensure their satisfactionDocument all troubleshooting and repair activitiesProvide detailed service reports that support department metricsQualifications and Skills:• 3 - 5 years of experience commissioning and troubleshooting electrical circuits, 3 phase motors, EC motors, and variable frequency drives (VFDs) in a Field Service environment. • 3 - 5 years of experience troubleshooting HVAC-related controls (Carel, Automated Logic, PLCs, etc.) and communication protocols (Modbus RTU, BACnet, RS-485, Ethernet TCP/IP, etc.) • Basic understanding of relevant electrical, motor, and VFD industry standards including UL, NEC, and NFPA 70E • Ability to lift up to 50 lbs. • A valid driver's license and ability to travel up to 75% of the time, primarily in the US and occasionally in Canada • Ability to work in hot/non-climate-controlled environments • Proficiency in all safety standards such as LOTO, PPE, Fall Protection, etc. • Ability to work off ladders, man lifts, scissor lifts, etc on job sitesBenefits:We have created a community at Infinitum, where everyone feels a sense of belonging and is working together to achieve our goals. • Comprehensive Health Coverage (Medical/Dental/Vision) • Short-Term & Long-Term Disability Coverage • Health Savings Account (HSA) – includes employer contributions. • Flexible Spending Account (FSA) & Limited Purpose Flexible Spending Account • 401(k) – Traditional and Roth • Stock Options • Open Paid Time Off (PTO) 12 Paid Holidays • Flexible schedule – including hybrid possibilities • Community Give-back OpportunitiesInfinitum embraces diversity and is an equal opportunity employer.