Customer Service Representative

Details

Client Name
Metroplus Health Plan

Job Type
Travel

Offering
Non-Clinical

Profession
Non-Clinical

Specialty
Customer Service Rep

Job ID
35492552

Job Title
Customer Service Representative (000302)

Weekly Pay
$849.95


Shift Details

Shift
Day - 7x5 - 08AM

Scheduled Hours
35


Job Order Details

Start Date
08/03/2026

End Date
09/26/2026

Duration
8 Week(s)


Job Description
Job Title: Customer Success Specialist I
Profession: Customer Service Representative
Specialty: -
Duration: Full time
Shift: Monday to Friday
Hours per Shift: 9am - 5pm
Experience: One year of experience required
License: No license required
Certifications: No certifications required
Must-Have:
- Customer Service
- Written Communication
- Oral Communication
- Problem Solving


Description:
First point of contact for all customer service issues.
Responsible for ensuring patient/client medications, supplies, and equipment are accurately recorded and sent to distribution.
Consults with Supervisors to ensure timely and accurate delivery of supplies and equipment.
Maintains patient privacy and confidentiality at all times according to established procedures.
Provides positive, supportive communication to supervisors, patients, families, visitors, and personnel.
Responsible for supporting members and other key stakeholders across the customer's journey.
Expert on the system and understands the processes to quickly route members to the appropriate resolution and support.
Works as a liaison to ensure proper processes are introduced and implemented to enhance the experience.
Provides excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach.
Responsible for overseeing all aspects of member retention and being a single point of contact across all issues.


Scope of Role & Responsibilities:
Recertification/Renewal of Membership
Assist in retaining qualified members by following a strategic daily work schedule that includes phone outreach with members.
Follow appropriate processes to meet and exceed recertification targets.
Make the recertification process as easy and seamless as possible for members.
Assist members with completion of recertification applications.
Partner with different parts of the organization to understand barriers to the member's experience and work to resolve them.
Meet daily outreach and renewal goals that contribute to overall member retention.


Enrollment and Retention Support
Assist members with completion of all enrollment activities.
Assist members with selecting primary care providers and locating providers within the network.
Provide end-to-end customer support to drive customer satisfaction and improve the experience.
Interface with internal and external stakeholders to ensure complete resolution.
Communicate verbally and in writing with members for all necessary retention activities.


Process Improvement
Devise solutions in response to member dissatisfaction or complaints in support of ongoing improvement efforts.
Support any ad hoc projects on process improvements.
Report common trends identified during member outreach.
Other duties as assigned.


Skills:
- Managed Care Experience
- Healthcare Experience


Education:
High School Diploma or GED


Client Details

Address
50 Water Street

City
New York City

State
NY

Zip Code
10004


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