Healthcare Call Center Representative - Bilingual Preferred

Position Overview VillageCare is looking for a self-motivated Member Services Representative to handle all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems, and communicating with other members of the Interdisciplinary Care Team. Responsibilities Handling incoming telephone calls and answering questions for members and providers. Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care. Data entry for authorizations under the direction of the Care Management Supervisor. Arrange appointments with physicians and other health care provider services. Assist members in selection of participating providers that will help them improve the quality and outcomes of care. Qualifications 3+ years of experience in a related healthcare call center or service environment. High school diploma required; associate’s degree strongly preferred. Bilingual (Chinese, Mandarin, Korean, Creole) preferred. Must reside in NY, NJ or CT. Hybrid position – must be located in NY, NJ or CT. Benefits PTO package, 10 paid holidays, personal and sick time Medical/Dental/Vision, Health Reimbursement Account (HRA), Flexible Spending Account (FSA), education reimbursement Retirement savings 403(b), life and disability insurance, commuter benefits Paid family leave, additional employee discounts Location 120 Broadway, New York, NY 10271 Salary $25.01 – $28.14 per hour #J-18808-Ljbffr