Call Center Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions---we identify and validate them from customer‑focused organizations directly. Employer Industry Health Insurance Technology Why Consider This Job Opportunity Salary of $17.00/hr. plus performance incentives; $19.00/hr. for Spanish Bilingual candidates Paid training and performance‑based incentives in addition to base pay Opportunity to work from home in a supportive and collaborative team environment Access to 401K match and Individual Coverage HRA (ICHRA) Paid time off (PTO) available Chance to contribute to simplifying health insurance enrollment for consumers What To Expect (Job Responsibilities) Manage inbound and outbound customer calls, providing exceptional service Handle customer account management and offer technical support Perform application data entry and respond to online chat inquiries as assigned Follow defined procedures and policies while interpreting customer needs Engage in extensive self‑study and training, with certification dependent on passing exams What Is Required (Qualifications) Must be 18 years of age or older Moderate to advanced computer skills and a high level of comfort with new technology Excellent verbal and written communication skills Ability to maintain a dedicated, private, and secure workspace Committed to full attendance during a paid 3‑week training period How To Stand Out (Preferred Qualifications) Previous experience in customer support or technical support roles Familiarity with Group and/or Individual health insurance or the Affordable Care Act Experience in a call center environment Knowledge of CRM systems and practices Spanish bilingual skills are a plus We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer. #J-18808-Ljbffr