Bilingual Remote Customer Service Representative

Description Deliver the highest level of customer service experience. Answer customer calls. Reset passwords. Assist with creating accounts. Upload documents. Answer general questions. Engage with customers over the phone and reply to online chat inquiries. Help customers manage their accounts. Verify eligibility for coverages and review healthcare options. Find creative solutions to any consumer problems that arise. Diagnose, assess, and resolve problems or issues in a timely manner. Be an expert on the company, product, and policies. Display flexibility and willingness to accept constantly changing project/program updates. Demonstrate corporate values consistently. Complete extensive self‑study, training, and testing; eligibility to proceed through training and certifications depends on passing required exams. Adhere to regulated guidelines for communications via all channels. Interpret and follow defined procedures and policies. Input customer information into a database. Perform various administrative duties as assigned. Skills Customer service, call center, inbound calls, health care, insurance, bilingual in Spanish, customer support, Microsoft Office. Additional Skills & Qualifications After customer service at a high level and call center experience is preferred; professional retail or food service background is also welcome. High level food service/retail background required; recent work history with no large gaps. Must be able to troubleshoot equipment issues while working from home; Internet Familiarization Assessment required. Disqualifiers Unable to demonstrate understanding of a workflow process. Unable to provide well‑rounded responses to specific questions or short answers. In conversation, demonstrates inability to understand and follow policy and procedures. In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others. Job Type & Location This is a contract position based out of Remote, OR. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical illness, accident, and hospital coverage 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available Life Insurance (voluntary life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, vacation, or sick leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 24, 2026. Equal Opportunity The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr