Remote Customer Service Representative (Spanish Bilingual)

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

Perform insurance verification (preferred but not required)
Handle new patient enrollment and intake processes
Answer incoming calls and assist patients with inquiries
Schedule and reschedule patient appointments efficiently
Respond to patient emails and text messages in a timely manner
Manage and update patient records using EMR systems
Ensure accurate documentation and maintain patient confidentiality

Perks:

Health Maintenance Organization (HMO)
Competitive pay
Government-mandated benefits
13th month pay
Night differential pay
Internet allowance
Opportunities for career growth and development

Proficient in both written and spoken Spanish and English
Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
Comfortable supporting US based clinics and physicians
Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
Demonstrates strong empathy and interpersonal skills when handling patient interactions
Highly organized, detail-oriented, and reliable.
 Must have a stable internet connection and a quiet remote work environment