Call Center Agent

Skin and Aesthetic Centers

We are seeking a Call Center Agent to join our team!

We are seeking a Call Center Agent to join our team! You will be responsible for helping patients with location and other requested service information for our practice.

Responsibilities include (but not limited to):

Handle customer inquiries in a polite and firm manner
Help deescalate issues and incoming grievances
Provide information about the products and services the practice provides
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions and as needed
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask putting patients and clients as a priority
Positive and professional demeanor with a willing attitude
Excellent written and verbal communication skills

Monday- Thursday 11:00am-7:00pm and Friday 9:30am-5:30pm.

Apply

Vacancy posted 4 days ago

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