UPS Service Manager / Operations Manager at National Power, LLC Raleigh, NC

Summary

We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories.

Essential Duties and Responsibilities

Technical Leadership

• Provide technical guidance and support for complex installations and maintenance scenarios
• Review and approve major project proposals, technical specifications, and service recommendations
• Ensure quality control standards are maintained across all service activities
• Oversee warranty management and manufacturer relations for all UPS equipment brands
• Stay current with emerging technologies and industry best practices in power systems
• Manage technical documentation, service records, and compliance reporting

Team Management & Development

• Supervise, mentor, and develop a team of UPS technicians and electrical specialists
• Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls
• Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices
• Review, approve, and quality-check all technical work performed by team members
• Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff
• Recruit, hire, and onboard qualified technical personnel to support business growth
• Establish performance metrics, conduct regular performance reviews, and implement improvement plans
• Design and oversee comprehensive training and certification programs for all technical staff
• Foster a culture of safety, technical excellence, and customer-first service delivery
• Manage succession planning and career development pathways for team members

Required qualifications

• 8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry
• 5+ years of management experience leading technical teams; proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range)
• Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications
• Experience with static transfer switches, power distribution units, and monitoring systems
• UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable

Working Conditions

• Primarily field-based work at customer facilities
• Occasional after-hours and emergency call-out availability required
• Travel to various customer sites within assigned territory
• Work in industrial environments including data centers, hospitals, manufacturing facilities
• Exposure to electrical hazards requiring strict adherence to safety protocols
• The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.)
• Frequently work near moving mechanical parts

Physical Demands

• Lifting and carrying heavy objects, up to 75lbs
• Ascending or descending ladders, scaffolding, stairs, ramps, and the like using feet/legs and/or hands/arms
• Seizing, holding, grasping, turning, or otherwise working with hand(s)
• Entering text or data into a computer or other machine by means of a keyboard
• Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides
• Moving about on hands and knees or hands and feet to enter restricted spaces
• Use of one or both feet or legs to move controls on machinery or equipment; controls include pedals, buttons, levers, and cranks
• Clarity of vision (i.e., working with small objects or reading small print), including use of computers
• Sitting for long periods of time may be required
• Sometimes moving about on hands and knees or hands and feet to enter confined spaces

Compensation

• Competitive salary; performance-based company pays reflect productivity and overall performance
• Three weeks of paid vacation after 90 days (first year prorated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: offering four medical plan options, with one plan fully covered at 100% by the company
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Additional Info

• Criminal background checks and pre-employment drug screens are required
• Must be able to pass a Department of Transportation physical examination
• This is a remote position and will require the employee to work from home

Equal Opportunity Employer

National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws.