Training Specialist, Hotel Administration

Job Description

Job Description

Under the direction of the Supervisor Training - Hotel, the Training Specialist of Hotel Administration is responsible for the administration, coordination, and execution of training. Conducts new hire hands-on training for front line team members as well as other assigned training for all levels of team members. Ensures existing team members are up to date on guidelines, policies, procedures, Standard Operating Guidelines, work methods, and new product training. Trains all aspects of health and safety compliance, as well as high-level customer service to maintain Best-in-Class service and facility for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Develops, coordinates, and conducts effective training programs to maintain or improve team member job skills using appropriate industry best practices for content delivery. Facilitates learning via classes, workshops, hands-on-coaching, and mentoring. Develops and delivers a best practice process for administering training including training room scheduling, facilities set-up and catering, manage and administer all materials for training classes, communications – invitations, pre-work, reminders, follow-up, class attendance processing, completion status and evaluations. Conducts on-the-job and classroom training on enterprise, departmental, functional, and job-specific policies/procedures.
2. Maintains and updates individual and department training records and files. Tracks metrics regarding attendance, satisfaction, effectiveness, and use of training.
3. Develops alternate training methods in the event that the expected improvements are not met. Identifies and evaluates external sources of training materials and courses. Stays current on all existing and new chemicals and their application techniques including SDS (Safety Data Sheets), new work techniques, department equipment and their recommended uses.
4. Assists with new hire orientation for all new team members. This includes classroom training as well as follow-up to verify job proficiency and answer questions.
5. Assists in the review and update of training manuals. Maintains ongoing development of general training instructions, checklists, and visual aids. Makes recommendations for improvements and/or changes to training materials, courses, etc. Helps ensure policy and procedure compliance with continuous training and refresher training of all team members.
6. Follows-up with new team members regularly. Attends meetings and seminars to obtain information useful for training.
7. Performs other duties as assigned to support the efficient operation of the department.

  EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree from an accredited college or university required.
• Minimum two (2) years of Casino or Hotel Hospitality required.
• Minimum two (2) years of training experience preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Intermediate proficiency in Microsoft Office required (Word, Outlook, Access, Excel, and PowerPoint).
• Ability to learn new systems, software, and applications.
• Must be able to clearly communicate both verbally and in writing.
• Must possess excellent coaching and mentoring skills. Must be self-motivated, results oriented, friendly, and confident.
• Experience in training and developing employees to assist them in achieving full competency in the shortest amount of time.
• Experience in dealing with the public in an effective, courteous, and professional manner.
• Ability to perform efficiently in a fast-paced, high demand environment.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Certification in training or learning performance such as Certified Professional in Talent Development (CPTD) or Associate Professional in Talent Development (APTD) is preferred.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.