People & Culture Manager - Fulfillment Center

Job Description

Job Description

Position: People & Culture Manager – Fulfillment Centers

FSLA Status:  Full-time/Exempt

Location: Redlands, CA (with occasional in-office days at Newport Beach, CA headquarters)

Travel:  up to 35% domestic and international travel

Salary Range: $90,000 - $130,000 USD annually

About Us

At Best Choice Products, our mission is to develop the world's best-selling products inspired by real people. For over 20 years, our e-commerce retail brand has been committed to developing products for families everywhere. Our diverse catalog includes outdoor living, lawn & garden essentials, toys & games, home furniture, and even seasonal decor. As we like to say, there's something for everyone in the family! Our success is best defined by a collaborative culture full of inspired minds and a willingness to contribute new ideas. Some of our most rewarding moments include being part of the Inc. 5000 list of fastest-growing private companies in America and a Top Workplace (2022) by the Orange County Register! Please visit our website for more information.

Scope of the Role

The People & Culture Manager – Fulfillment Centers is a highly visible leadership role responsible for shaping the employee experience and driving operational excellence across Best Choice Products' growing fulfillment network. This role leads People & Culture initiatives across multiple fulfillment centers while serving as the primary People & Culture leader for an assigned location. Partnering closely with Fulfillment Center General Managers and Operations leadership, this position drives workforce planning, employee relations, leadership development, compliance, facilities management, and organizational effectiveness while helping build scalable people practices that support BCP's continued growth.

Reporting Structure

The People & Culture Manager – Fulfillment Centers is a member of the People & Culture Team and reports to the VP of People & Culture. This position also partners with cross-functional stakeholders and leaders within the organization. 

Essential Functions & Key Responsibilities

• Lead the People & Culture strategy for BCP's fulfillment operations by partnering with Fulfillment Center General Managers and Operations leadership to drive business performance, organizational effectiveness, workforce planning, and employee engagement across a growing multi-site network.
• Act as the primary People & Culture leader for an assigned fulfillment center while ensuring consistent HR practices across all fulfillment operations.
• Lead, coach, and develop warehouse HR team members while building HR capability within Operations leadership.
• Advise leaders on employee relations, investigations, corrective action, performance management, conflict resolution, terminations, and policy interpretation.
• Partner with Operations on workforce planning, staffing, succession planning, organizational design, and warehouse expansion initiatives.
• Champion a positive, high-performance culture by strengthening leadership capability, employee engagement, accountability, and retention.
• Lead complex employee relations matters while mitigating organizational and legal risk.
• Ensure compliance with federal, state, local, and applicable Canadian employment laws and company policies.
• Own facilities management for assigned fulfillment locations, including vendor coordination, office and employee common areas, first aid and safety inspections, building maintenance coordination, and maintaining a safe, organized, and operational workplace.
• Analyze workforce metrics to identify trends and recommend solutions that improve operational performance and retention.
• Support warehouse launches, expansions, acquisitions, and organizational transitions by developing HR processes, onboarding infrastructure, and change management plans.
• Lead or participate in company-wide People & Culture initiatives and continuous improvement projects.
• Perform other duties as assigned.

Qualifications & Required Experience

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 5+ years of progressive Human Resources experience, including experience supporting multi-site warehouse, distribution, logistics, manufacturing, or other operational environments. Experience supporting high-volume hourly workforces is strongly preferred.
• Multi-site HR leadership experience required.
• Experience managing or developing HR team members.
• Demonstrated expertise in employee relations, workplace investigations, coaching leaders, performance management, workforce planning, and organizational development.
• Strong knowledge of federal, state, multi-state, and employment law; Canadian employment law exposure preferred.
• Professional fluency in English and Spanish (spoken and written) required.
• Strong analytical, project management, communication, and leadership skills.
• Experience using HRIS platforms and workforce metrics to drive business decisions.
• Ability to travel approximately 25–35%, including overnight travel.

Benefits & Perks

Join us and experience a workplace where benefits and perks are designed with you in mind.

• Comprehensive Health Coverage : Inclusive medical, dental, vision, life, and supplemental insurance plans to keep you and your family healthy.
• Support When You Need It : Our Employee Assistance Program is here to provide confidential support for personal and work-related issues.
• Future-Forward Financials : Secure your future with our 401k plan, complete with up to a 3.5% company match.
• Time to Recharge : Enjoy vacation time, paid holidays, and sick days to rest and recharge.
• Fuel Your Day : Delight in a variety of snacks and drinks to keep you energized, including the occasional catered lunch.
• Exclusive Discounts : Take advantage of our generous employee discount on our products, plus occasional product giveaways and raffles.
• Celebrate Together : Join us for milestone and birthday celebrations, as well as quarterly team bonding events, and our annual holiday party.

The base salary range for this full-time position is $90,000-$130,000 USD annually. You will also be eligible to participate in BCP’s benefits and bonus programs. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by additional factors, including job-related skills and experience.

Whe re to Find Us

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At BCP, we are committed to building a diverse and inclusive workplace where everyone can thrive. Best Choice Products proudly provides equal employment opportunities to all employees and applicants, embracing differences in race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, and gender identity. Discrimination and harassment of any kind have no place here.