Customer Service Representative II_MA10

Job Title: Customer Service Representative II




Job Id: 24-05028




Location: Pasadena, TX




Duration: 12 Months On W2 Contract












Role Summary/Purpose












The Services Order Fulfillment Coordinator is the first point of contact for all customer inquiries related to the Repair, Calibration, and Service of Waygate Technologies Ultrasonic and Radiography products. In this role, you will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.












Essential Responsibilities








Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
Coordinate the assessment, evaluation, and troubleshooting of Waygate Technologies products throughout the repair and calibration process
Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships
Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders
Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations
Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders
Develop and foster relationships with supply chain, engineering, account managers and channel partners
Utilize Salesforce.com to communicate with customers and create accounts/contacts