Field Service Technician Trainee

Field Service Technician Trainee

Start your technical career at the heart of a 140-year operation. Goetze Dental has been part of the Kansas City community since 1884. If you're mechanically inclined, eager to learn a specialized trade, and looking for a company that will genuinely invest in developing your skills this is a rare opportunity to build a long-term career the right way.

We're hiring a Field Service Technician Trainee to join our Kansas City team through a structured training program that pairs you with experienced senior technicians from day one. You won't be handed a van and sent out on your own before you're ready you'll earn that independence by building real competency first. You bring the mechanical aptitude and work ethic. We'll invest the time to train you properly.

About Goetze Dental

Goetze Dental has been family-owned and operated since 1884 and today, the 4th and 5th generations of that same family are still running the business. We don't answer to shareholders or worry about quarterly earnings. We make decisions based on what's right for our customers, our employees, and the long-term health of the company. We believe strongly in the private dental practice the kind of dentist who knows their patients by name and takes genuine pride in their care. That's who we serve, and it shapes everything about how we operate. We're not a vendor to corporate dental chains we're a long-term partner to independent practitioners who share our values. That same philosophy shows up in how we treat our own people. Many of our employees have been with us for decades. Our Director of Service has been with the company for 25 years, and several members of his team have been here even longer. We're not a stepping stone we're a place where skilled people come to do great work and stay.

How We Train You

We do things differently from most field service operations. Rather than handing you a van and sending you out on your own before you're ready, our Field Service Technician Trainee program pairs you with an experienced senior technician for every call during your first several months typically around six months, adjusted based on your individual progress. Kansas City is our largest branch and home to our most experienced technician team which means you'll have access to a depth of mentorship that simply isn't available at our smaller branches. You'll be in the field every day, seeing a wide variety of real jobs, and building genuine competency before you're ever on your own. When you do transition to your own van and territory, you'll be ready not just capable of the easy stuff. This approach takes longer upfront, but technicians who are trained this way become far more capable and confident, and they tend to stay with us a lot longer too.

What's Different About This Job

• Structured ride-along training for your first several months you're never thrown in the deep end
• Kansas City's larger team means more experienced mentors and more variety in what you'll learn
• Primarily MondayFriday no weekends, no on-call rotations
• Year-round, indoor work dental offices, not job sites in the August heat or January cold
• Competitive pay during training, with a clear path to the full technician pay range of $20$35/hour upon transition to solo work
• All travel expenses covered hotel, meals, and fuel
• Company service van provided once you transition to solo work
• Ongoing technical development from mechanical systems to advanced 3D imaging technology
• Full benefits from day one: health, dental, vision, retirement plan, and paid time off
• A stable, family-owned company with 140 years in business we're not going anywhere

About the Role

As a Field Service Technician Trainee based out of our Kansas City branch our flagship operation and distribution hub you'll spend your first several months riding alongside a senior technician across the KC metro and surrounding territory. You'll assist with installation, repair, and maintenance of dental equipment while building the diagnostic skills and product knowledge you'll need to work independently. Kansas City's territory is broad covering both sides of the state line and extending north, east, and west so you'll see a genuine variety of work during your training period. As part of our largest branch, you'll also be exposed to larger installation projects that smaller market technicians don't typically encounter, giving you a richer training experience. Once you've demonstrated the competency and confidence to work solo, you'll transition to your own van and territory. From there, the work spans a growing range of technology from mechanical systems like air compressors and vacuum units to increasingly sophisticated equipment like 3D dental imaging systems. Goetze also serves our customers as a full-service IT managed services provider, with our IT helpdesk based right here in Kansas City. You'll occasionally be asked to serve as on-site hands and eyes for our remote IT team. You don't need to be an IT expert, but being comfortable around technology and willing to learn is a genuine plus.

A Realistic Picture of the Schedule

• During your training period, you'll be riding with a senior tech their schedule becomes your schedule
• The vast majority of days are local metro work you're home every night
• Occasional overnight trips happen when the team is called to assist another branch these are less common during your training period but become a more regular part of the role once you transition to solo work
• Kansas City technicians average a couple of out-of-town branch support trips per quarter, with more concentrated travel during our busiest project season in the fourth quarter
• When travel happens, all expenses are covered hotel, meals, and fuel
• Overtime is rare when long days happen, we work to balance your schedule so your week stays at 40 hours

What You'll Do

• Ride alongside a senior technician on every call during your training period, actively learning and assisting
• Observe and assist with on-site installation, repair, and maintenance of dental equipment
• Build diagnostic skills by working through real problems with an experienced mentor
• Assist with customer training on equipment use and care
• Serve as on-site support for our Kansas City-based remote IT technicians when needed
• Complete work orders and job documentation accurately and on time
• Attend manufacturer and company training to build your dental equipment expertise
• Transition to independent territory and company van upon reaching full competency

Backgrounds We're Actively Looking For

• Biomedical or medical equipment repair
• Animal health or veterinary equipment service Kansas City is a major animal health corridor and these skills translate well
• HVAC, plumbing, or electrical trades
• Automotive, aerospace, or manufacturing equipment maintenance
• Food and beverage processing equipment maintenance
• Field IT support, AV installation, or electronics repair
• General field service or equipment repair of any kind

Requirements

• Valid driver's license with a clean driving record
• Ability to lift up to 100 lbs
• High school diploma or equivalent
• At least 1 year of mechanical, trade, or technical experience
• Comfortable around technology and willing to learn new systems
• Strong communication and customer service skills

If you're a hands-on problem-solver who wants to learn a specialized trade the right way with real mentorship, a supportive team, and a company that's been part of this community for over a century let's talk. Goetze Dental is an Equal Opportunity Employer and maintains a drug-free workplace