Front Desk Concierge

Job Description
Front Desk Concierge

Plano, Texas

Company Overview

Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We are committed to delivering a polished, welcoming, and service-driven experience that elevates residential living.

Position Summary

We are seeking professional, personable, and service-oriented individuals to join our team as Front Desk Concierges in Dallas. This role is ideal for candidates who take pride in presentation, enjoy engaging with residents and guests, and consistently deliver high-quality hospitality in a luxury residential environment.

This position may require evenings, weekends, and holidays based on property needs.

What We Offer

Competitive hourly pay

Supportive and professional work environment

Ongoing training and development

Opportunities for growth within hospitality operations

Position Requirements

Excellent verbal and written communication skills

Strong customer service and interpersonal abilities

Professional demeanor and attention to detail

Ability to remain calm, courteous, and effective under pressure

Strong sense of ownership and accountability

Ability to listen actively and respond promptly to resident and guest needs

Minimum of two years of hospitality, customer service, or upscale residential experience preferred

Strong organizational and multitasking skills

Neat, polished, and professional appearance

Ability to maintain confidentiality and discretion

Must be able to work evenings, weekends, and holidays as required

Key Responsibilities

Greet residents and guests in a warm and professional manner

Serve as the primary point of contact at the front desk during assigned shifts

Deliver an elevated resident and guest experience through attentive and anticipatory service

Answer phones, manage messages, and maintain professional telephone etiquette

Accurately log, track, and distribute resident packages and deliveries

Monitor lobby activity and security cameras as required

Conduct property walks to ensure safety, cleanliness, and presentation standards

Assist residents with amenity requests, local recommendations, and service coordination

Build positive working relationships with residents, vendors, and property staff

Maintain a clean, organized, and welcoming front desk environment

Experience Requirements

Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred

Demonstrated ability to deliver consistent, high-level service

Equal Opportunity Statement

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service.