Service Concierge Full Time

Job Description
We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Plano, TX The ideal candidate is passionate about providing exceptional hospitality and guest experiences.
We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.
Availability: Full-time
Position Requirements

Excellent verbal and written communication skills
Excellent problem-solving skills
Takes pride and ownership in the position and property
Ability to listen and react quickly to residents' and guests' requests in a genuine manner
Have at least two years of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure
Main Responsibilities
Greet and direct residents and visitors
Acknowledge all residents, visitors and vendors at all times
Greet future residents and create a memorable first impression
Check-in future residents and scan their ID's prior to their scheduled tours
Accurately log resident packages
Notify residents when they have a package
Perform package inventory audits
Door-to-door Package Delivery
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
Cultivate and retain cohesive relationships with residents, guests and the onsite team
Professional telephone etiquette and message delivery
Monitor lobby and package room, and maintain organization and cleanliness
Assist in the scheduling and completion of all amenities' requests including residents' move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
Ability to maintain confidentiality
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by onsite management

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion is essential to making connections in a culture of service.