Activity Director/Concierge

Resident Activities & Event Coordination

• Create and coordinate programs and events related to social and physical activities, including resident functions, birthday cards, welcome parties, off-site excursions, and other events.
• Responsible for the set-up, preparation, and take-down for each event. At least 2 to 5 activities or events per day, 7 days a week, are required. (Many of these may be led by residents.)
• Create and produce the monthly calendar with activities and events, newsletters, and fliers for the community as needed.
• Photograph residents and events whenever possible for use in cards, social media, newsletters, videos, and other media sources.
• Oversees the purchasing and coordination of any items required for the event.

Resident Relations & Community Engagement

• Meet with each new resident to create a profile of preferred activities and events.
• Interact with all residents and, if possible, acknowledge them by name.
• Provide assistance as necessary with the ongoing Resident Surveys and Activity Questionnaires.
• Maintain confidentiality of pertinent information concerning residents and staff.
• Coordinate the resident volunteer program by enlisting volunteers and managing the volunteer schedule to ensure consistent, equal participation from all who wish to participate.
• Recruit and train volunteers from within the community to participate in events, activities, and clubs.

Sales, Marketing & Outreach

• Greet all prospects warmly and professionally, qualify needs, and guide them through tours of available apartments.
• Maintain prospect attendance records for each event when possible, collecting prospect contact information for future use and follow-up.
• Should be knowledgeable of the community and other policies to assist with community tours if needed.
• Create partnerships with local vendors, businesses, and organizations to enhance community events, including parties, door prizes, opportunity drawings, and sponsorship opportunities.

Vendor & Transportation Coordination

• Schedule and manage transportation program, if provided.
• May be instrumental in interviewing and recommending local, licensed transportation companies to transport residents to off-site destinations and excursions.
• May coordinate the interview process and make recommendations for hiring qualified and certified instructors for on-site exercise and spa activities.
• Assist and train on-site staff to host successful resident activities and, when possible, participate in the events.

Budgeting & Administrative Support

• Provide input into the development of budget(s) for properties within the property portfolio as it relates to planned activities, resident retention, and excursions.
• Manage expenses within approved budget guidelines.

• Strong communication, interpersonal, and organizational skills.
• Previous experience in activities coordination, hospitality, senior living, customer service, or community engagement preferred.
• Knowledge of Fair Housing regulations, ADA, and leasing compliance (or must complete training within 90 days).
• Proficiency in Microsoft Office and property management systems (e.g., Yardi or OneSite) preferred.
• Positive attitude, team-oriented mindset, and commitment to excellent customer service.
• Creative, energetic, and resident-focused mindset.
• Ability to work weekends and occasional holidays as needed.

• Plan and implement resident activities and events based on residents' interests and needs.
• Develop innovative programs that encourage resident participation, wellness, entertainment, and social connection.
• Coordinate holiday celebrations, themed events, educational workshops, fitness classes, and social gatherings.
• Establish and coordinate the Community Resident Council and attend all meetings.
• Foster a warm, welcoming, and engaging environment throughout the community.
• Promote resident participation in activities, events, and community programs.

• Must be able to walk the property daily, show apartments, climb stairs, bend, and lift light items.
• Frequent standing, walking, and interaction with residents and prospects.
• Must possess a valid driver’s license, automobile insurance, and reliable transportation for work-related travel (bank runs, marketing, errands).

• Enjoy opportunities for professional growth and development within a supportive culture.
• Access to benefits, including low-cost health, dental, and vision insurance, life, and disability coverage.
• Voluntary wellness plans (critical illness, accident, hospital indemnity)
• Employee Assistance Program
• Access to Financial Planning Resources and Employer-Matched 401(k) Plan
• PTO & Sick Time, Paid Holidays, Birthday Leave, Work Anniversary Leave