Operations Analyst

Operations Analyst

We are looking for an Operations Analyst to join the Fleet Operations Strategic Operations team. You will partner closely with functional leaders across Fleet Operations to understand performance, identify operational gaps, conduct deep-dive analyses, and support the operating mechanisms used to run the organization. The ideal candidate is highly analytical, comfortable working through ambiguity, and able to turn imperfect data into clear insights. You will be expected to understand the operational context behind the numbers, investigate why performance is changing, and help translate findings into actionable recommendations.

Operational Performance & Analytics: Analyze Fleet Operations performance across areas such as readiness, fleet response, ground operations, infrastructure, training, and market operations. Conduct deep dives into operational performance to identify trends, root causes, bottlenecks, and opportunities for improvement. Analyze operational efficiency across staffing, utilization, throughput, cycle time, capacity, and cost. Develop analyses that connect operational drivers to topline outcomes. Build business cases and quantify the expected impact of operational improvements.

KPI & Metrics Management: Support the development and operationalization of Fleet Operations KPIs across P0–P3 levels. Analyze the underlying drivers of topline operational metrics and help teams understand why performance is changing. Partner with functional teams to improve metric definitions, data quality, targets, and reporting. Maintain metric documentation and ensure consistency across dashboards and business reviews. Identify gaps in existing measurement and recommend additional analyses where needed.

Weekly Business Reviews & Operating Mechanisms: Support the Fleet Operations Weekly Business Review and other recurring operating reviews. Prepare performance analyses, identify significant changes, and surface areas requiring leadership attention. Partner with teams to investigate performance gaps before business reviews. Track actions and follow-ups coming out of operating reviews and measure subsequent impact. Help improve recurring reporting and review processes as the organization scales.

Strategic & Ad Hoc Analysis: Perform cross-industry research to identify relevant operating models, benchmarks, and best practices. Support special projects related to organizational performance, operating model improvements, automation, and cost efficiency. Synthesize findings into clear recommendations and decision-support materials.

Qualifications: Bachelor's degree in business, economics, engineering, operations, analytics, or a related quantitative field. 2+ years of experience in operations analytics, business operations, strategy & operations, consulting, finance, or a related role. Strong analytical and problem-solving skills, including the ability to structure ambiguous problems. Proficiency in SQL, AI tooling, and spreadsheets. Experience working with data visualization or business intelligence tools. Ability to work with large, imperfect, or fragmented datasets and determine what conclusions can reasonably be drawn. Strong written and verbal communication skills. Ability to synthesize complex analysis into concise, decision-oriented insights. Demonstrated ability to work cross-functionally across technical and operational teams. Strong attention to detail and organizational skills.

Preferred Qualifications: Experience working in a high-growth, operationally complex environment. Experience analyzing frontline or field operations. Experience with workforce planning, capacity planning, process improvement, or operational efficiency. Familiarity with Python or other analytical tools. Experience partnering with Data Science, Engineering, Product, or Finance teams. Experience supporting executive or senior-leadership operating reviews.

About us: At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.