Retail Sales Planner/ Key Holder

What You’ll Be Doing Day to Day Use your knowledge of interior design to provide guidance on layout, color, style and accessories for residential and business customers who need advice on how to decorate their homes, offices, or businesses. Utilize specialized knowledge and training to sell specialized home furnishing solutions, such as kitchens, bath, storage systems, and services. Create relationships with customers to identify customer needs and provide support before, during and after the sales. Apply basic measurement techniques and understanding of planning, design, and construction to ensure customer orders are correct and to specification. Drive repeat visitation to the IKEA stores by ensuring the sales team is customer‑centric and focused on providing a great shopping and branding experience. Oversee day‑to‑day operations when assigned, including opening and/or closing duties for the store. Ensure a safe and secure working environment, including escalation of customer issues, handling of injuries, first aid/CPR/AED, and emergency protocols. Partner with Safety & Security to ensure adherence to policies, procedures, and audits regarding inventory integrity, safety, cash, credit, and check handling procedures, internal controls and internal audit standards. Implement working routines, support competence development, and follow up on Commercial Review and Compliance (ASR) related to the role and functions. Perform CMP goods flow and customer hand‑out operations efficiently using available systems and tools to ensure smooth processes and data accuracy. We are the ones meeting customers in our stores, online, in our catalogue and beyond. Our knowledge of the IKEA product range, local markets and customer needs enables us constantly to find new ways of making real connections with customers to maximize sales and profitability. Job Details Job Type: Sales Planner / Key holder w/ Kitchen Planner & dining experience Hours: 34–40 hours a week – open availability Pay Range: $21.92–$30.97 per hour Benefits Generous paid time off, holiday and sick time WiselyPay – earn wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co‑worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment Eligibility for benefits applies to eligible regular co‑workers (part‑time and full‑time) and is designed to help maintain work and life balance, be well, and plan for the future. Applicants may be required to complete a background check and a drug test as a condition of employment. #J-18808-Ljbffr IKEA