Director of Facilities

The Director, Facilities & Utilities is a hands-on leadership role that oversees the daily operations, execution strategies and overall performance of the teams responsible for theme park facility maintenance, MEP and infrastructure. This position interfaces with leaders from various client groups including the Operations, Entertainment, Food, and Retail departments, among others. This position is responsible for building a strong partnership with, and at times supporting, sister organizations in CityWalk/Hilltop Operations and NBCU Studio Facilities/Operations. In addition to daily routine and corrective maintenance operations, this position is responsible for building and implementing broader preventive maintenance programs.
Responsibilities:
• Lead the day-to-day operations of the Facilities Maintenance & Utilities teams, to include general maintenance, HVAC, electrical, plumbing/water treatment, kitchen/refrigeration, and HazMat teams. Oversee the utilization of third-party services that support and augment routine maintenance needs for specific equipment and asset types.
• Ensure timely response resolution to high priority issues that need immediate attention and ensure timely communication with clients on issues of any priority. Implement process improvements or efficiencies as needed.
• Lead the management team in the creation and implementation of preventive maintenance programs. Drive process changes, and cultural shift as needed, to ensure collection of the appropriate data to drive preventive strategies.
• Develop and prioritize annual Capital and Expense plans that best meet the needs of the business, assets, and client base. Build asset lifecycles and roadmaps to inform extended long-range financial planning.
• Maintain responsibility for asset replacement and improvement projects, as well as emergency maintenance projects. Support the Project Management Office in execution of larger or multi-disciplinary planned work.
• Partner with the Facilities Construction & Scenic teams to cross-utilize trades as needed to support both maintenance and project labor demand.
• Review all scope of work documents, as well as designs of all new creative content, to ensure project success and standards are being met. Develop design guiding principles which are comprehensive of lessons learned and sound maintenance practices. Stay current on new material systems and techniques.
• Drive widespread utilization of business systems and software for MRO (e.g., Maximo) and support upcoming implementation of platforms for capital planning/execution and lifecycle management.
• Ensure all Team Members are properly trained for work activities and safe work practices. Support the development and growth of all Team Members. Champion for the right tools and resources to enable Team Member performance. Create an environment in which Team Members feel supported, heard, and a sense of belonging.
• Build strong relationships and trust with fellow leaders in the Technical Services department and partner together to drive initiatives and culture across all teams. Have a willingness to work across established roles & responsibilities to ensure business and client needs are met. Take collective ownership of the overall success of the department.
• Manage client and leadership expectations in all aspects of the work, demonstrating flexibility and commitment while adhering to business parameters and bandwidth limitations. Demonstrate understanding and empathy toward clients and build sustainable positive relationships with stakeholders at all levels.
• Interface with Senior Leaders on routine business updates, park operational impacts, and proposed strategies or initiatives for improved maintenance and sustainment of park infrastructure & assets.
• As maintenance emergencies can be unpredictable, ensure readiness as a leader and readiness of the team to adapt to any situation. This is an onsite role with the potential for occasional nights and weekends.

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Required Skills & Experience
• Bachelor's degree from four-year college or technical school, or appropriate combination of education and experience required.
• 10+ year's experience in facility/area development maintenance and/or MEP/utilities maintenance.
• Experience in the leadership of a team-based environment comprised of union trades and non-union staff.
• 7 years of operations management/team leadership experience.
• Ability & willingness to work overtime, weekends and holidays with short notice.
• Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas. Strong team player.
• Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
• Excellent organizational, verbal and written communication skills. Ability to present professional, organized, and concise information as needed to communicate challenges, updates, and strategies.
• Ability and willingness to use data tools (e.g., Excel) to analyze supporting data to identify issues and trends, and/or to present a case for change.
• Ability and willingness to quickly learn new software platforms as needed.


Nice to Have Skills & Experience
• Master's Degree in technical discipline.
• Prior hands-on technical/trade experience.
• Operational knowledge and experience in theme parks and/or hospitality.
• Strong time management skills. Ability to multi-task and adapt to changing priorities.
• Demonstrated ability to work under pressure; proactive thinker/self-starter.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.