IT Specialist

Under the direction of the IT Manager, Child Start's IT Specialist is responsible, as the first line of support, for the organization’s information technology systems, including computers, printers, hardware, software and data by installing, configuring, troubleshooting, and updating systems to provide technical support to users, by assisting staff inside of the documented process and procedures where provided. Responsibilities Provides telephone, online and in-person support to staff with regards to software, hardware, and phone issues. Troubleshoots problems with computer systems, hardware, software, printers and other peripheral equipment, making repairs and corrections where required. Installs, assembles and configures computers, monitors and peripherals such as printers, scanners and related hardware. Installs, configures, and upgrades operating systems and software and patches per process and as required. Assists in maintaining the e‑mail configuration, antivirus systems and online administration systems. Connects users to the network and provides initial training. Maintains day to day systems operations: Maintains current list of active help tickets and monitors progress on each issue. Keeps supplies and equipment organized and stored in secure location. Performs routine setup, troubleshooting, and training on phone system(s). Maintains security system hardware and software and ensures functionality. Maintains accurate documentation of system configurations, network diagrams, troubleshooting procedures, and user guides. Maintains listing/inventory of current IT equipment. Qualifications Some college or Associate Degree and/or specialized training or certification. Requires one to three years of related experience. Requires a working knowledge of standard practices and procedures. Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. Must be able to commute daily to Wichita, KS. Benefits Child Start's IT Specialist position is $22.03 per hour. Child Start offers competitive salary and benefits, including Medical/Dental/Vision plans, company-paid Short-Term and Long-Term Disability coverage, 403(b) retirement plan, 9 paid holidays each year, and much more. Additional Information In compliance with KDHE requirements, Child Start will request proof of measles (MMR) vaccination or documented immunity during the employment process. #J-18808-Ljbffr