Remote Quality Analyst: Customer Interactions Calibration

NexRep LLC

Remote job

NexRep LLC seeks a quality specialist to analyze calls, emails, social media and SMS interactions of NexRep's independent contractors, identify trends, and work with the certification and operations teams to ensure client standards are met. The role includes assessing agent performance, real-time or post-call monitoring, reviewing customer satisfaction, providing feedback, and participating in calibration sessions to ensure alignment in scoring. #J-18808-Ljbffr NexRep LLC

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Vacancy posted 5 days ago

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