DOB - Compliance Analyst I (Consumer Assistance Specialist)

Working Title: Consumer Assistance Specialist State Classification: Compliance Analyst I Location: Austin Headquarter Office (2601 North Lamar Blvd, Austin, TX 78705) Monthly Salary: $4,812.50 - $5,416.67 Schedule: Full‑time, Non‑exempt Travel: Minimal – Up to 5% overnight travel Mission The mission of the Texas Department of Banking is to ensure Texas has a safe, sound, and competitive financial services system. General Description Performs complex (journey-level) compliance analysis work in consumer assistance activities. Work involves evaluating and analyzing documents and situations to ensure conformity with banking laws, rules, and regulations. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Job Duties Answers phone calls, email inquiries, and written complaints; drafts correspondence according to established procedures. Research applicable law(s) and makes recommendations supported by statutory findings. Keeps informed of industry and legal rulings to identify potential impact(s) on consumer complaint activity and issues affecting the Department. Responsible for documenting and maintaining case files accurately. Assists with consumer assistance activity reporting, including feedback and outstanding case reporting. Assists in responding to information requests from industry and other regulatory bodies. Assists in the development and maintenance of the consumer activity tracking program supported by the division. May assist with updating consumer related content on the Department’s website. May participate in consumer financial education activities. Performs other duties as assigned. Qualifications Graduation from an accredited four‑year college or university. Experience may substitute for education on a year‑for‑year basis. One year of experience providing direct customer complaint assistance at a financial institution (bank or credit union), insurance company, or other regulated financial entity. Preferred Qualifications Experience in bank regulation, examination, and/or related banking industry experience. Experience in technical writing or policy development. Experience with consumer protection laws. Bilingual in English and Spanish with ability to communicate well, both verbally and in writing. Knowledge, Skills, and Abilities Knowledge of bank operations and industry regulation policies and procedures. Skill in written and verbal communication including proper grammar, clarity, and flow; conducting calm and rational discussions with stakeholders. Skill in effectively communicating moderately complex issues and disseminating analysis in an organized and concise manner. Skill in research and analysis. Skill in project management and detailed record keeping. Skill in MS Word, Excel, and Outlook. Ability to analyze moderate complex data, legal and regulatory issues, draw valid conclusions, make recommendations, and prepare concise reports. Ability to reach solutions to related program issues. Ability to establish and maintain effective working relationships with management, supervisors, and co‑workers. Special Requirements Position requires at least 5% overnight travel. Must possess or obtain within 90 days a valid Texas Driver’s license; driving records required for agency business vehicles. State law prohibits any employee of the Department from being or becoming directly or indirectly indebted to or financially interested in an entity supervised or regulated by the Banking Commissioner. Requires strong personal financial responsibility and integrity. Final applicants may be subject to employment credit check, driving record check, and criminal background check. Physical & Cognitive Requirements The position requires primarily sedentary office work; mobility (standing, walking) is routinely required. Extensive use of computers, copiers, printers, telephones, and client/customer contact. Requires normal cognitive abilities, stamina to maintain attention to detail, regular attendance. Visual, speech, and auditory requirements for reading materials and communication. Overnight travel at least 5%. EEO Statement The Texas Department of Banking is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, age, or disability. A disabled individual requiring reasonable accommodation shall not be denied opportunity due to the disability. Applicants should contact Human Resources if reasonable accommodation is required during the application process. #J-18808-Ljbffr Centralized Accounting and Payroll/Personnel System