Site Manager

Description Site Manager - Huntington Harbor Car Wash We are seeking a dedicated and experienced Site Manager to oversee the daily operations of our Huntington Harbor Car Wash. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer service, and maintain high standards of cleanliness and efficiency. If you are a motivated leader with a passion for operational excellence, we invite you to join our team. Key Responsibilities: Supervise daily operations of the car wash site to ensure smooth and efficient service delivery Lead, train, and motivate staff to meet performance standards and provide excellent customer experiences Monitor and maintain the cleanliness, safety, and functionality of the facility Manage inventory, supplies, and equipment to ensure optimal operation Handle customer inquiries, complaints, and feedback professionally and promptly Ensure compliance with health, safety, and environmental regulations Implement and uphold company policies and procedures Analyze operational data to identify areas for improvement and implement corrective actions Skills and Qualifications: Proven experience in retail, hospitality, or service industry management Strong leadership and team management skills Excellent communication and interpersonal abilities Ability to multitask and work efficiently in a fast-paced environment Knowledge of safety standards and regulatory compliance Basic proficiency in computer systems and point-of-sale software High school diploma or equivalent; additional management training or certifications preferred Join our team and be part of a company that values growth, teamwork, and customer satisfaction. We offer a supportive work environment, opportunities for advancement, and competitive compensation. Requirements Site Manager Responsibilities Problem Solving Every day brings new challenges. Our Site Managers take ownership and find solutions quickly. Troubleshoot mechanical issues, including air lines, water leaks, pumps, electrical systems, and equipment. Resolve computer and technology issues involving servers, terminals, software, and hardware. Handle customer concerns, service complaints, and damage claims professionally. Address employee matters, including hiring, scheduling, coaching, policy compliance, discipline, and team development. Leadership & People Management Creating an engaged, high-performing team is the key to success. Recruit, hire, train, develop, and retain top talent. Ensure proper staffing levels and effective scheduling. Provide ongoing coaching and performance feedback. Hold employees accountable while recognizing outstanding performance. Foster a positive, safe, and respectful workplace. Ensure compliance with all company policies, safety standards, and labor laws. Build a culture of teamwork, accountability, and continuous improvement. Customer Service Exceptional customer experiences drive our success. Deliver outstanding customer service and maximize customer satisfaction. Build customer loyalty through consistent service and quality. Respond promptly and professionally to customer questions and concerns. Utilize customer feedback to improve operations and service offerings. Attention to Detail Details matter—and they make the difference. Maintain a clean, organized, and professional site appearance. Ensure team members present a professional image at all times. Verify all equipment is operating efficiently and safely. Ensure every vehicle receives a final quality check before delivery. Operations Management Operate the location as if it were your own business. Ensure the site consistently meets company standards, even when you're not on-site. Keep all equipment, nozzles, card readers, computers, and systems fully operational. Manage inventory and proactively order supplies to avoid shortages. Maintain the parking lot, convenience store, cooler, restrooms, office, and work areas. Schedule and oversee preventative maintenance. Identify opportunities to increase sales while controlling expenses. Oversee all daily site operations. Serve as the primary contact for vendors, repair technicians, suppliers, employees, and customers. Lead daily sales initiatives and promotional programs. Prepare daily deposits, safe reconciliations, and required reports. Ensure opening and closing procedures are completed accurately and on time. Communication Strong communication keeps everyone aligned and successful. Communicate consistently with employees and leadership. Submit a detailed End-of-Day report to your supervisor each day. Review Assistant Manager daily reports and follow up as needed. Ensure incidents are reported and resolved according to company procedures. Respond immediately to HR matters, injuries, and safety incidents while following company protocols. Report employee performance issues and achievements promptly. Conduct regular leadership and safety meetings to communicate goals, expectations, and performance. Learn from mistakes and continuously improve—we expect the same mistake is not repeated. #J-18808-Ljbffr RUSSELL FISCHER PARTNERSHIP LP