Service Advisor

Automotive Service Advisor

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!

Position Summary

As an Automotive Service Advisor for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.

Essential Duties and Responsibilities

• Build customer satisfaction and loyalty by providing the best guest experience
• Achieve a thorough knowledge of all products, services, warranties and maintenance issues
• Keep up to date through training and vendor publications
• Adhere to the Big O Tire policies and procedures
• Assist other sales or service associates as needed in an effort to exceed our customers' expectations
• Help maintain the appearance and cleanliness of the building and perimeter areas
• Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking
• Maintain showroom merchandise
• Follow all safety practices as outlined in policy and procedures
• Sales of tires and service-related needs

Qualifications

• 1 year minimum tire & auto service sales experience
• Strong auto service & tire sales knowledge
• Good leadership abilities and team building
• Excellent customer service and communication skills
• Strong organizational skills
• Proficient at preventive maintenance sales
• Maintain professional appearance at all times
• Have problem solving abilities and be a self-starter
• Multi-tasking abilities

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty. Compensation: $21.57 - $24.00 per hour

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.