IT Manager/Director

Job Description

Job Description

We are looking for an experienced IT Manager/Director to oversee residential technology environments and cloud-based systems for client households in San Francisco, California. This position is responsible for maintaining secure, dependable, and high-performing infrastructure while delivering high-quality technical support to users at every level, including executive stakeholders. The role also leads network initiatives from concept through deployment and ongoing administration, working closely with external technology partners to ensure seamless connectivity across multiple environments.

Responsibilities:
• Oversee the health, security, and day-to-day performance of household networks and cloud infrastructure to support stable and reliable operations.
• Provide responsive, high-touch technical assistance to end users, including executives, board-level stakeholders, and clients, through both remote and in-person support.
• Direct network projects from initial planning and solution design through installation, rollout, and long-term operational support.
• Administer and optimize local area network environments to ensure strong connectivity, resilience, and secure access across client locations.
• Partner with outside vendors and specialized technology providers, including audiovisual and security teams, to coordinate integrated infrastructure solutions.
• Monitor systems proactively, identify risks or performance issues, and implement corrective actions to minimize disruption and improve uptime.
• Maintain configuration standards, system documentation, and operational procedures to support consistency and effective service delivery.• Demonstrated experience managing IT infrastructure, network operations, or technology services in a leadership capacity.
• Strong working knowledge of Active Directory administration and related identity or access management practices.
• Hands-on experience with backup technologies and data protection strategies.
• Solid understanding of Cisco technologies, including network configuration, troubleshooting, and support.
• Familiarity with computer hardware deployment, maintenance, and lifecycle management.
• Experience with configuration management practices that promote standardization and system reliability.
• Proven ability to support high-level users with professionalism, discretion, and strong customer service skills.