Assistant General Manager

ASSISTANT GENERAL MANAGER

Position Overview

The Assistant General Manager serves as a key member of the Club's leadership team and acts as the General Manager's primary operational partner. This individual provides leadership and oversight of all Food & Beverage operations while supporting the overall management and strategic direction of the Club.

The Assistant General Manager is responsible for delivering exceptional member and guest experiences through outstanding service standards, operational excellence, financial stewardship, and team development. Working closely with the General Manager, Board of Directors, and Club Committees, this leader helps ensure the Club maintains its reputation as a premier private club while fostering a culture of hospitality, accountability, and continuous improvement.

Experience Required

• Minimum of 5 years of progressive leadership experience within private clubs, luxury hospitality, fine dining, resort operations, or high-end member organizations.
• Demonstrated success managing multi-outlet Food & Beverage operations, banquet and event services, and member-focused hospitality environments.
• Experience leading department managers and developing high-performing teams.
• Strong financial acumen with experience managing budgets, forecasting, labor planning, cost controls, inventory management, and departmental profitability.
• Exceptional interpersonal, communication, and relationship-building skills.
• Proven ability to interact effectively with club members, board members, committees, guests, and staff.
• Ability to balance strategic thinking with hands-on operational leadership.
• Detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced, service-driven environment.
• Required certifications include Food Safety & Sanitation Certification and Alcohol Awareness Certification.

Key Responsibilities

Leadership & Club Operations

• Serve as the General Manager's trusted partner and assist in the leadership and management of all Club operations.
• Act on behalf of the General Manager during periods of absence and provide leadership continuity across the Club.
• Collaborate with department heads to ensure seamless execution of Club programs, events, and member services.
• Support strategic planning initiatives, operational improvements, and long-range Club objectives.
• Foster a culture of professionalism, accountability, teamwork, and exceptional service.

Food & Beverage Leadership

• Provide strategic and operational leadership for all dining venues, bars, banquet operations, catering services, and social programming.
• Uphold the highest standards of culinary quality, presentation, service execution, and member experience.
• Partner closely with culinary leadership to develop menus, seasonal offerings, special events, and member programming.
• Curate and oversee beverage programs, including wine, spirits, cocktails, purchasing, inventory management, and cost controls.
• Ensure flawless execution of member dining experiences, tournaments, weddings, private events, and Club functions.

Member Experience

• Build strong relationships with members and guests while maintaining a visible presence throughout the Club.
• Anticipate member preferences and deliver highly personalized service experiences.
• Engage with Board members, House Committee representatives, and Club committees to support Club initiatives and member satisfaction
• Address member concerns and feedback promptly, professionally, and discreetly.

Financial Management

• Partner with the General Manager in the preparation and management of annual operating budgets and business plans.
• Monitor departmental performance through key financial metrics, including revenue, labor costs, food costs, beverage costs, inventory controls, and profitability.
• Analyze operating results and identify opportunities for revenue growth, cost containment, and operational efficiency.
• Ensure accurate inventory management and financial reporting across all Food & Beverage operations.

Talent Development

• Recruit, develop, mentor, and retain a high-performing team of managers and service professionals.
• Create a culture focused on training, professional development, accountability, and member service excellence.
• Conduct performance evaluations and succession planning initiatives for key team members.

Facility & Club Standards

• Ensure all dining venues, event spaces, patios, bars, and member gathering areas consistently reflect the Club's standards of excellence.
• Partner with facilities, golf operations, and other department leaders to maintain a first-class member environment.
• Monitor cleanliness, maintenance, appearance, and operational readiness throughout Food & Beverage facilities and related Club spaces.

Benefits

• Medical, dental, and vision insurance.
• Uniform allowance.
• Paid time off and holiday benefits.
• Professional development opportunities.
• Additional benefits in accordance with Club policies and eligibility requirements.