Automotive Customer Service Representative

Automotive Customer Service RepresentativeWe are looking for a Customer Service Representative to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.Experience PreferredDuties and Responsibilities may include but not limited to:Greet customers upon arrival to shopAscertain reason for customer visit through verbal interview and visual assessment of vehicleConnect customers with appropriate type of automotive mechanic or technicianConsult with mechanics regarding appropriate service optionsDevelop as many solution methods as possible, attempting to keep costs lowExplain all service options to customers including time and cost estimatesProvide in-depth information on original equipment manufacturer (OEM) part optionsAdvise customers on warranty protections and other potential cost-saving service optionsTrack maintenance or repair status, fill out reports on labor and cost of all servicesPerform post-service inspection with customers and answer any questions they may haveRing up customers at the front desk and facilitate financial transactionsPerform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick upManage shop workflow and schedule for mechanics and techniciansBenefits offered:401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceOther great ancillary products offered, such as Accident, Hospital Stay Pay, Critical Illness, and Universal Life plans.