Banking Center Manager

Banking Center Manager

The Banking Center Manager will help lead the branch in business development and provide the highest quality of leadership support to their team. The Banking Center Manager is responsible for assisting the Regional Market Leader in administering and directing sales and business development, marketing, and operations of a business center. This position manages daily activities which promote growth and reinforce the objectives of the relationship banking and quality service programs.

Key Responsibilities/Essential Functions:

• Drive business center performance results to meet/exceed business center sales and service goals.
• Develop and coach business center employees for performance and growth.
• Ensure fast, courteous, and elite customer service is maintained in a business center.
• Develop and promote additional business for the business center through community relations.
• Creates, implements, and modifies effective and targeted calling plans/strategies that guide activities from week to week for incumbent and branch staff.
• Responsible for day-to-day management of business center and collaborating closely with the Business Operations Specialist to ensure efficiency and compliance with operational and security policies, audits, and other monthly, quarterly, and yearly reporting.
• Responsible for accurately maintaining all business center cash including vault and ATM(s).
• Cross-sell and refer financial institution products and services.
• Responsible for delivering micro-lending products.
• Collaborate with the Regional Market Leader with interviewing, hiring, and training employees, and lead with planning, assigning, and directing their work.
• Assist the Regional Market Leader with managing and appraising employee performance and addressing employee complaints to resolve problems.
• Source new Treasury Management clients and complete paperwork to implement new services, while partnering Treasury Management Services.
• Coordinate interdepartmental goals to ensure alignment with company goals and vision.
• Coach and provide ongoing performance feedback to employees, set realistic and measurable performance goals, and ensure employees have appropriate professional development opportunities.
• Effectively collaborates with other lines of business within the bank to identify sales opportunities and provide outstanding customer experience and cross-sells and refers financial institution products and services.
• Increases HomeTrust Bank brand awareness in metro markets through consistent marketing efforts, active and engaged community involvement and leadership, and value-added ideas.
• Proactively source new business by completing marketing tasks and identifying cross-sell opportunities.
• Maintain confidentiality and security of sensitive information.
• Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
• Complete all mandatory annual compliance training.
• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
• Perform other duties and special projects as assigned.

Job Requirements:

• Education: High school diploma or equivalent
• Required: 8+ years of banking experience as a proven sales leader on both new accounts opening and lending processes, including HELOC.
• Experience in sales and service leadership roles.
• S.A.F.E. registration required at the time of employment.
• Proven track record of being skilled in sales and customer service.
• Skilled sales and service leader, and a proven developer of sales and service teams.
• Familiarity with all federal and state banking regulations, including the Bank Secrecy Act and the USA Patriot Act.
• Knowledge of loan and deposit processing functions and related requirements and procedures.
• Ability to successfully complete in-house & HELOC training programs.
• Ability to learn, demonstrate, and foster the HomeTrust corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Proficient in Microsoft Office products.
• Excellent attention to detail with strong organizational and communication skills.
• Preferred: Bachelor's degree in related field

About HomeTrust Bank:

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. Learn more at

Work Environment, Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and scanners. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Physical activity requiring reaching, sifting, lifting to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required. The employee will frequently communicate and must be able to exchange accurate information with others. The employee may need to move around their office to attend meetings and to access files, machinery, or other job-related tools.

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. HomeTrust Bank's policy is to provide equal employment opportunities to all persons regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law. Employment decisions will be based on valid job requirements and business needs, and we administer personnel actions (including recruitment, selection, promotion, compensation, benefits, transfers, layoffs, training, and social/recreation programs) without discrimination on any prohibited basis.