Supervisor - Full Time

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities:

• Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.

• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

• Assist in the areas of merchandising, operations, sales and customer service

• Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.

• Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively

• Handle customer complaints and resolve issues in a timely and professional manner

• Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management

• Other duties assigned by manager

Requirements

• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment

• Proven experience in a retail/customer service environment

• Ability to train, coach, develop and motivate employees

• Demonstrate effective interpersonal, organizational and leadership skills

• Experience using a computer and handheld devices

• Strong analytical and problem-solving skills

• Knowledge of inventory management and merchandising techniques

• Ability to work flexible hours, including weekends and holidays

Benefits:

• Medical, Dental, Vision & Disability Insurance

• Bonus Plan

• Flexible Spending Plan

• 401(k)

• Paid Vacation

• Paid Holidays

• Paid Parental Leave

• Employee Discount

Salary : $18.00 to $22.00 an hour

PM20

Salary Description


$18.00 to $22.00 per hour