Traveling Field Service Technician

About the Company

Timesavers is a leading manufacturer of wood and metal finishing equipment, with over 75 years of experience in developing innovative wide belt abrasive finishing and metal fabrication machinery. Timesavers specializes in delivering advanced finishing products for woodworking, metalworking, and other manufacturers, ensuring superior performance and personalized customer support.


We are seeking a Traveling Field Service Technician who will perform the following essential functions:

• Demonstrate a high level of professionalism, dedication, and passion for delivering excellent customer service.
• Communicate clearly, effectively, and professionally with customers, management, and colleagues.
• Install, troubleshoot, and repair machines being resourceful and using mechanical and analytical thinking to make manual diagnostics to identify and find solutions when standard procedures or tools aren't available.
• Use electrical knowledge of high and low voltage.
• Provide on-site customer training on proper machine usage and maintenance.
• Accurately complete service reports detailing work performed, hours worked, travel time, expenses, and machine condition.
• Obtain customer signatures on completed reports and submit all documentation promptly upon job completion.
• Submit all service reports, timesheets and expense reports in a timely manner.
• Communicate daily with the Service Scheduler and/or Manager regarding work progress, schedule updates, and customer concerns.
• Respond proactively and independently to changes in schedule or customer needs.
• Perform other duties as assigned in a dynamic, fast-paced environment, with flexibility for schedule changes and occasional night and weekend work.

Qualifications

• High School Diploma or GED.
• 3-years minimum with machine mechanical experience.
• Ability to read blueprints, electrical schematics, and pneumatics.
• Knowledge of using test equipment (coolant, CFM, static pressure, multimeter).
• Proficiency with PC usage and Microsoft Office.
• Flexibility to travel with short notice and adapt to varied schedules.
• Prior experience with the installation and troubleshooting of industrial machines.

Preferred Qualifications

• Associate's degree in Electronics, Industrial Mechanics, HVAC, or a related technical field.
• 5-years minimum experience.
• Prior experience with the installation and troubleshooting of industrial machines.

Percentage of Travel Required

• 80% - 100% domestic travel required.
• Occasional international travel may be necessary.
• Overtime and extended work hours into evenings or weekends may be required as needed.

Physical Demands

• Frequent talking, listening, walking, bending, and stooping.
• Regular use of hands/fingers for handling tools and controls.
• Ability to lift and carry up to 75lbs unassisted.
• Ability to sit, lift, and move items occasionally with or without assistance.
• Visual requirements: close vision, distance vision, and ability to adjust focus.
• Ability to learn new skills and retain detailed information.

Additional Eligibility Requirements

• Must possess a valid driver's license and clean driving record.
• Must be able to pass background check and drug screening as required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

EEO Statement

InCompass LLC and its subsidiaries (Bourn & Koch LLC, Clausing Industrial LLC, DuBois Equipment Company LLC, Midwest Automation LLC, and Timesavers LLC) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.