Blended Service Coordinator

Blended Service Coordinator 

Location: Pittsburgh, PA 
Job Type: Full-Time 
Department: Human Services Administration Organization 

 

About Us:  
At the Human Services Administration Organization (HSAO), we are dedicated to improving lives by offering comprehensive service coordination for individuals involved in the behavioral health, juvenile justice, and educational systems. Our team-oriented approach ensures that clients and families receive the support they need to build on their strengths, overcome challenges, and achieve long-term recovery and success. 

Job Overview: 
The Blended Service Coordinator will provide advocacy, assessment, outreach, and linkage to resources and services for individuals with behavioral health needs, those involved in the juvenile justice system, or youth at risk of educational setbacks. This role is ideal for a self-starter who excels in a collaborative environment and demonstrates initiative, empathy, and strong communication skills. Service Coordinators will actively manage caseloads, coordinate with community resources, and empower clients on their path to recovery. 

Program Specific Description: 
Blended Service Coordinator is a community-based position that engages clients and their caregivers through face to face meetings in a location of families choosing, including: home, school, treatment locations, court, etc. Staff provide a comprehensive assessment, service plan, crisis plan. Staff link to treatment services, resolve problems, and connect to community resources. In order to qualify, clients need documentation of a current mental health diagnosis and commitment to utilizing treatment services.  

Key Responsibilities: 

Client Support and Case Management:

• Serve as the Single Point of Accountability (SPA) for clients and families, acting as the primary contact and advocate for services. 

• Build and maintain enduring relationships with clients through persistent outreach and engagement. 

• Develop comprehensive service plans tailored to individual strengths and needs, regularly updating and adjusting as necessary. 

• Coordinate care across various providers, including behavioral health, drug and alcohol services, educational supports, and community resources. 

• Maintain monthly face-to-face contact with clients, ensuring services are provided in line with program standards. 

Collaboration and Advocacy:

• Work closely with families, probation officers, educational staff, and community providers to address non-academic barriers to learning and promote recovery. 

• Facilitate interdisciplinary team meetings and court service plans, providing follow-up and ensuring continuity of care. 

• Act as an advocate for clients, helping remove systemic barriers, resolving issues, and fostering full inclusion within their community. 

Documentation and Compliance: 

• Complete assessments, service plans, and case notes within specified timeframes, ensuring all documentation complies with state and agency regulations. 

• Maintain accurate records of all interactions, including family meetings, service linkages, and follow-up activities, in electronic health records. 

• Comply with HIPAA confidentiality policies and participate in regular audits and program evaluations. 

Professional Development:

• Participate in ongoing training and development opportunities, staying updated on best practices and trends in mental health, juvenile justice, and service coordination. 

• Attend school-based meetings and offer educational advocacy as needed, ensuring clients have the support they need to thrive. 

Required Skills and Qualifications: 

• Bachelor’s degree in social work, Psychology, Education, Criminal Justice, or a related field (master’s degree preferred). 

• 2 years of experience in a behavioral health or community service setting (or equivalent experience with youth and families involved in the juvenile justice system). 

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines. 

• Excellent communication and interpersonal skills, with the ability to work independently and as part of a multidisciplinary team. 

• Demonstrated cultural competence and the ability to work with diverse populations. 

Additional Requirements: 

• Valid Pennsylvania driver’s license with access to a reliable vehicle. 

• Current auto insurance that meets minimum collision coverage requirements. 

• Act 33, Act 34, and FBI Clearances (including Institutional Clearances if working with incarcerated individuals). 

• Ability to complete required onboarding training within 30 days of hire. 

• Participation in on-call rotations as needed. 

Work Conditions and Benefits: 

• Full-time position (40 hours per week), with occasional evening or weekend hours to meet client needs. 

• PTO and Holidays: 18 days of paid time off, plus 10 holidays annually. 

• Health Benefits: Medical, Dental, Vision Insurance, and Health Reimbursement Account (HRA). 

• 401(k) Matching Program and access to the Behavioral Health Fellows Program, offering up to $25,000 in student loan repayment. 

• Mileage and parking reimbursement for travel during work hours. 

Why Join Us? 

At HSAO, we are committed to empowering individuals and families to overcome challenges and achieve their full potential. We offer a supportive, dynamic environment where your work makes a tangible difference in the community. If you are passionate about service coordination and looking to grow within a collaborative team, we encourage you to apply today.