Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Health insurance

ABOUT OUR AGENCY:
I’m a proud College of the Ozarks graduate with a B.S. in Business and bring 14 years of State Farm experience into how I lead and serve our customers. Outside of the office, I enjoy spending time golfing with my husband and staying active in the community through my work as a Mercy Hospital Board Member and a member of the Bentonville/Bella Vista Chamber of Commerce.

For our team, we offer a Simple IRA and health benefits, along with a supportive, professional environment rooted in service and community connection. We value integrity, strong relationships, and a commitment to doing the right thing, and we’re looking for team members who want to build a meaningful career while making a positive impact both in the office and in the community.

ROLE DESCRIPTION:
Serena Smith - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.