Security Manager

Job Description

Job Description

*Anticipated state date for this position is October 1, 2026*

Job Summary:

As Corporate Security Manager, this position defines and directly manages the controls that carry out Biltmore Farms' overall security strategy. The role supports the company in maintaining the security of the business, its employees, visitors, guests, tenants, and assets throughout the local area.

The Corporate Security Manager leads and directs the day-to-day security function and provides the optimal level of security for the safety of life, property, and assets. Responsibilities include developing security plans and strategies; communicating policies and procedures to internal and external stakeholders; preparing long-term forecasts for expenditures; overseeing third-party security personnel; administering the company's threat management platform; and serving as a liaison to tenants and to local law enforcement on security matters.

This position reports to the Senior Director Information and Security, works in close partnership with Human Resources, Legal, Property Services, and Facilities, and serves on a cross-functional Security Committee.

Duties & Responsibilities:

· Incident Response Management

• Works collaboratively as part of a team to ensure the safety of employees, visitors, guests, and tenants.
• Monitors and responds to all security, building, and life safety system alarms in coordination with internal departments, including Technology and Facilities.
• Assists during emergencies and building issues, ensuring minimal injury to people and damage to property. Responds to calls for help and contacts the fire department or law enforcement as required.

· Threat Management and Case Administration

• Serves as the day-to-day administrator of the company's threat management and incident reporting platform, including user provisioning, permission tiers, intake form configuration, and periodic access audits.
• Maintains accurate, timely, and defensible case records; ensures every open matter has an assigned owner and a documented status.
• Supports the company's workplace violence prevention program, including reporting through company-designated software and traveling to relevant courthouses to obtain background and public record information.

· Security and Risk Assessments

• Strategically assesses and mitigates potential threats faced by the company.
• Designs security and emergency incident response plans to meet the unique needs of the company and its properties.
• Develops relationships with business lines, tenants, and visitors to ensure adoption and maintenance of security guidance.

· Technology and Physical Security Systems

• Administers and helps maintain the company's physical security technology stack, including access control and badging, video surveillance, alarm and intrusion detection.
• Supports the deployment, operation, and compliance of any unmanned aerial systems (drone) program, including coordination with the Senior Director of Technology and Security.
• Partners with the Technology function on the cybersecurity of security systems themselves and supports the development and maintenance of related policies and procedures.

· Third-Party Security Oversight

• In collaboration with internal departments, reviews, selects, and serves as the point of contact overseeing internal and third-party contracted security personnel, both armed and unarmed.
• Develops quality relationships with third-party guard and executive protection providers and takes action to ensure the company's needs are met.
• Creates and maintains Standard Operating Procedures and post orders that enable contracted security personnel to perform efficiently at company properties.

· Contract and Vendor Administration

• Maintains a current register of all security-related contracts, memoranda of understanding, and service agreements, including scope, value, term, auto-renewal language, notice periods, and renewal dates.
• Supports Human Resources IT & and Security, Legal, and Finance in the negotiation and renewal of security agreements.
• Administers memoranda of understanding with municipal and county law enforcement agencies and ensures obligations on both sides are met.

· Administrative

• Undertakes all tasks with the utmost integrity and professionalism, and handles sensitive and confidential information with appropriate discretion.
• Enhances and maintains existing policies, standards, procedures, checklists, and playbooks to meet a changing business landscape.
• Ensures accurate documentation of routine and unusual events occurring on or near company facilities through the preparation of security incident reports.

· Compliance

• Collaborates with Property Services and Facilities to ensure facilities are fully compliant with all applicable safety and security regulations.
• Ensures security operations comply with applicable North Carolina private protective services licensing requirements and with federal aviation regulations where a drone program is in place.
• Continuously researches advancements in security and looks for ways to make operations more efficient while remaining aware of financial liability and expense.

Education & Experience:

Any combination of education and experience equivalent to:

• Associate degree in professional security training, law enforcement, risk management, loss prevention, criminal justice, or a related field.
• Minimum of five (5) years of experience in law enforcement or corporate security.
• Experience overseeing contracted security personnel.
• Demonstrated proficiency with physical security systems (access control, video surveillance, alarm monitoring) and with standard business software.
• Driving position: must possess a valid Driver's License with driving experience, a clean driving record (no major violations within the last 36 months, no more than one accident in the last 24 months, no more than one minor moving violation in the last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a standard motor vehicle and UTV.
• Must be able to pass a background investigation.
• Bachelors from an accredited institution, in related field, strongly preferred.

Specific Job Knowledge, Skills & Abilities:

• Experience administering a threat management or case management platform such as Ontic.
• Experience developing or administering memoranda of understanding with municipal law enforcement.
• FAA Part 107 Remote Pilot Certificate, or willingness to obtain within a defined period.
• Training or certification in threat assessment and management (for example, ATAP CTM) or a recognized security credential (for example, ASIS CPP or PSP).
• Experience in a multi-property, commercial real estate, or hospitality environment.
• Ability to handle both routine and crisis situations calmly and efficiently while displaying exceptional customer service and communication skills.
• Ability to comprehend numerous policies, procedures, and concepts, and to respond using discretion and interpretive judgment based on general and specific policies.
• Effective written and oral communication and interpersonal skills, with the ability to deal with all levels of personnel and with the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Sound judgment in handling confidential and sensitive matters, including personnel and persons-of-concern information.
• Ability to see and hear accurately in both daytime and nighttime conditions.
• Knowledge of cardiopulmonary resuscitation and first aid (training provided if needed).
• Knowledge of the geography of the sites to which assigned.
• Ability to work in various environments, including cold weather, rain, snow, or heat.
• Ability to occasionally lift or carry up to 40 pounds.
• Ability to climb stairs, ramps, or ladders occasionally during a shift.
• Ability to stand or walk on various surfaces for long periods of time.
• Availability to respond to emergencies outside of normal business hours.

Why join our Biltmore Farms?

• Outstanding medical, dental, and vision benefits coverage
• 401K retirement plan with employer matching program
• Paid time off (PTO) and paid holidays
• YMCA membership monthly discount
• Fun wellness program with annual bonus of up to $600
• Friendly and supportive work environments
• Great career growth opportunities
• Exciting employee events and activities

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

Notice: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

Aviso: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.

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