Customer Service Rep

Customer Service Rep

The Customer Support Rep is the primary liaison between customers and CMC for all aspects of day-to-day sales activities principally having to do with orders, expedites, order modifications, order confirmations, and the generation of reports. Interfaces with the customer and all supporting CMC departments in taking the necessary actions to develop appropriate responses and communicate replies that meet customer requirements and align with company goals and objectives.

A Day In The Life

• Daily contact with customers
• Provide price and availability, order status, and general customer information upon request
• Interpret and communicate information from ERP system and customer portal to customers
• Process, resolve, and expedite orders
• Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
• Collaborate with order resolution, technical service, product management, sales, quality, warehouse, planners, and buyers as needed in service of the customer
• Utilize strong technical knowledge to handle more advanced product-related inquiries
• Look up special pricing agreements and convey accurate price to internal and external customers
• Facilitate creation of customer order reports
• Manage key accounts, challenging accounts, and challenging salespeople

This is a hybrid position and is work from home Monday & Fridays

What will help you thrive in this role?

• SAP or SALESFORCE experience preferred
• Highly organized with an ability to work well under tight time constraints
• Ability to manage multiple priorities simultaneously
• Must be strong in Excel (incl. v-lookups, pivot tables)
• Strong ability to communicate data and materials in easily understandable terms to all functions
• AS degree in Marketing, Business or related field, or 5 years of equivalent experience in customer service

Hubbell Incorporated creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.