Seasonal Host/Client Care Assistant

Seasonal Host/Client Care Assistant - Madison Ave and Soho

Employment Type: Freelance | Pay: $25/hour

Job Summary

The Seasonal Host / Client Care Assistant plays a key role in creating an exceptional in-store experience during the holiday season. As a first and final point of contact for guests, this person creates a warm, welcoming environment while supporting client care, aftercare coordination, and front-of-house operations.

This position combines hospitality, customer service, and operational support in a high-volume retail setting. The ideal candidate is polished, organized, approachable, and committed to ensuring every client feels acknowledged and supported throughout their visit.

Key Responsibilities

Client Experience & Hosting

• Welcome clients upon arrival and thank them warmly as they leave.
• Create an elevated, organized, and inviting in-store experience.
• Offer hospitality support, including beverages, store directions, and shopping assistance.
• Manage client traffic and help maintain a smooth flow throughout the store.
• Answer client questions regarding products, promotions, services, and store policies.
• Maintain a positive, professional, and approachable presence at all times.
• Share relevant information about products, services, and in-store events.

Client Care & Aftercare Support

• Support repair and aftercare requests from initial intake through client follow-up.
• Receive and inspect incoming products and confirm supporting documentation is complete.
• Document repair needs accurately and process repair orders, shipping labels, and related materials.
• Track items through the repair lifecycle and coordinate communication with clients and internal teams.
• Provide updates regarding repair status, estimates, completion timelines, and shipping details.
• Assist with replacements, upgrades, and items determined to be beyond economical repair, as directed.
• Maintain an organized repair inventory, supplies, and related records.

Store Operations & Administrative Support

• Support front-of-house functions and team operations during peak business periods.
• Assist with restocking, display organization, light merchandising, and sales-floor upkeep.
• Maintain a clean, welcoming entryway and store environment.
• Process client-care documentation accurately within company systems.
• Maintain complete records of client interactions, repair history, and follow-up actions.
• Assist with reporting, KPI tracking, and general administrative tasks as needed.
• Follow all applicable company policies, procedures, and service standards.

Loss Prevention & Store Awareness

• Remain attentive to store activity and promptly communicate suspicious behavior or incidents to management.
• Help maintain a safe, secure, and organized environment for clients and team members.

Qualifications

• Previous retail, hospitality, customer service, or client-care experience preferred.
• Strong communication and interpersonal skills.
• Friendly, polished, and client-focused demeanor.
• Excellent attention to detail and organizational skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Comfort using POS systems and other business technology;
  retail or service-platform experience is a plus.
• Ability to stand for extended periods and lift moderate weight as needed.
• Flexible availability, including evenings, weekends, and holidays.