Healthcare Administrative Support/Surgery Scheduler

Job Description

Job Description

Join a supportive team at Coastal Orthopedics and help make a meaningful impact on patient care.

At Coastal Orthopedics, we are committed to delivering exceptional orthopedic care while fostering a collaborative, patient-focused, and growth-oriented workplace. As a Doctor's Assistant / Surgery Scheduler , you will work closely with physicians, staff, and patients to ensure a seamless, compassionate, and efficient care experience.

Why You'll Love Working HereCollaborative Team Environment

Partner with physicians and clinical staff to provide outstanding patient care and support positive patient outcomes.

Professional Development

Take advantage of ongoing learning opportunities, skill enhancement, and career growth within a respected healthcare organization.

Work-Life Balance

Enjoy a structured work schedule, a supportive team culture, and a comprehensive benefits package.

Advanced Technology

Work in a modern orthopedic practice that utilizes state-of-the-art technology and equipment to deliver high-quality care.

What You'll Do

• Accurately and efficiently complete assigned tasks, including:
  • Triaging incoming patient calls
  • Managing task logs
  • Scheduling appointments, surgical procedures, pre-operative testing, physical therapy, and imaging services
  • Processing medication refill requests
  • Performing additional administrative duties as assigned
• Coordinate all aspects of surgery scheduling, including:
  • Pre-operative testing
  • Medical and cardiac clearances
  • Patient education
  • Equipment arrangements
  • Post-operative care planning
• Collaborate with the insurance department to ensure all required authorizations are obtained prior to surgery.
• Arrange transportation and interpreter services when appropriate to support patient needs.
• Facilitate coordination of care with referring physicians, ambulatory surgery centers (ASCs), hospitals, pharmacies, laboratories, physical therapy providers, skilled nursing facilities, home health agencies, imaging centers, and medical supply vendors.
• Review and route diagnostic test results, medication requests, and other critical patient information to physicians promptly and accurately using the PAQ system. Escalate urgent results requiring immediate attention according to established protocols.
• Process prescription refill requests by communicating with pharmacies, verifying medication names, dosages, and directions for use (SIG), and obtaining authorization when required.
• Communicate effectively with front office staff regarding medication requests, prescription pickups, and other patient care needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of surgery scheduling experience preferred.
• Experience with electronic health record (EHR) systems; NextGen experience preferred.
• Strong organizational, communication, and multitasking skills.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision insurance
• Retirement savings plan
• Paid time off and company benefits
• Continuing education and professional development opportunities
• Supportive and collaborative work environment

Ready to Make a Difference?

If you're passionate about helping patients navigate their surgical journey and thrive in a fast-paced healthcare environment, we'd love to hear from you. Apply today and become part of the Coastal Orthopedics team, where every role contributes to exceptional patient care.

Coastal Orthopedics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected characteristic under applicable law.